Musera
Musera is an open-source, self-hosted platform for building customer support help desks. It allows companies to manage customer queries and conversations across multiple channels like email, live chat, social media and more from a unified dashboard.
help-desk
customer-support
ticketing-system
knowledge-base
live-chat
Musera: Open-Source Customer Support Help Desk Platform
Build and manage customer support help desks across multiple channels from a single, self-hosted platform
What is Musera?
Musera is an open-source, self-hosted help desk and customer support platform. It enables companies to manage customer conversations and queries across multiple channels including email, live chat, social media, and more from a unified dashboard.
Key features of Musera include:
- Ticketing system to track, prioritize, and manage customer support tickets
- Knowledge base to document solutions to common questions
- Community forums for customers to interact with each other
- Flexible workflows to automate repetitive support tasks
- Customizable dashboards and insightful reports on support metrics
- Email integration, live chat, Twitter and Facebook social integration
- Role-based access control to manage teams and permissions
- Multilingual support with translation capabilities
- Slack integration for alerts and notifications
As an open-source solution, Musera offers enterprise-grade capabilities without licensing costs. Companies can download, install and fully customize Musera to meet their specific customer support requirements.
Musera Features
Features
- Multi-channel support (email, live chat, social media, etc)
- Knowledge base & community forums
- Shared inbox for managing queries
- SLA and response time tracking
- Canned responses
- Ticketing system
- Team collaboration tools
- Customizable branding
- Open API and integrations
- Customizable workflows
Pricing
- Open Source
- Self-Hosted
Pros
Open source and self-hosted
Very customizable and extensible
Great for advanced workflow automation
Strong focus on team collaboration
Good value for money
Cons
Can be complex to set up and manage
Lacks some user-friendly features of commercial alternatives
Limited native mobile apps
Not ideal for large enterprises
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