Postaci
Postaci is an open-source customer support software designed for small businesses. It allows you to manage customer conversations across multiple channels like email, live chat, social media and more from a unified inbox.
opensource
customer-support
small-business
unified-inbox
multichannel
Postaci: Open-Source Customer Support Software
Manage customer conversations across multiple channels in one unified inbox - discover Postaci, an open-source customer support software designed for small businesses.
What is Postaci?
Postaci is an open-source customer support software designed specifically for small businesses and startups. It allows small teams to efficiently manage customer conversations across multiple channels like email, live chat, social media messengers and more - all from a unified and intuitive inbox.
Some key features of Postaci include:
- Unified inbox to manage conversations from multiple channels
- Team collaboration features like shared inbox, assignment rules, tags and macros
- Automation to route, assign, tag conversations automatically based on rules
- Canned response templates to speed up response times
- Conversation tracking with custom fields to store extra information about customers
- Live chat to have real-time conversations with website visitors
- Integrations with other business tools through Zapier
- Mobile apps to manage conversations on-the-go
As Postaci is open-source software, it can be self-hosted by businesses who want better data control and customizations. It is also available on Postaci Cloud which is a fully-managed version handling hosting, updates and more. Overall, Postaci is a great affordable customer support system for small teams with limited resources.
Postaci Features
Features
- Unified inbox
- Multi-channel support
- Real-time chat
- Knowledge base
- Ticket management
- Team inbox
- Canned responses
- Contact management
- Analytics and reports
Pricing
- Open Source
- Free
Pros
Open source and free
Easy to set up and use
Good for small teams
Integrates different channels
Good knowledge base features
Good analytics
Cons
Lacks some advanced features
Mobile app needs improvement
Can be slow with large volumes
Limited customization options
No native phone support
Official Links
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