PowerDesk Pro

PowerDesk Pro: Help Desk and Asset Management Software

PowerDesk Pro is a comprehensive solution for small and midsize businesses, offering help desk ticket management, IT asset tracking, automation of IT processes, and expense monitoring from a centralized platform.

What is PowerDesk Pro?

PowerDesk Pro is a comprehensive help desk and IT asset management solution designed specifically for small and midsize businesses. It combines ticket management, asset tracking, purchase management, contract management, and reporting into one easy-to-use cloud-based platform.

Key features of PowerDesk Pro include:

• Ticket Management - Customizable help desk with advanced ticket routing, SLAs, reminders, collision detection and more.
• Asset Management - Track hardware and software assets across locations. Includes license key management.
• Purchase Management - Manage IT expenditures with budget tracking, approvals and integrated purchasing.
• Contract Management - Store vendor contracts and track renewals, milestones and key dates.
• Reporting & Dashboards - 300+ pre-built reports and custom dashboards to visualize help desk performance, assets, budgets and more.

Designed for IT teams with little formal training, PowerDesk Pro aims for simplicity without sacrificing functionality. It includes role-based access control, automation capabilities and APIs/integrations with common business apps. Implementation services are also available.

Ideal for MSPs, small IT teams and growing companies that need IT process automation. On-premise and cloud options available with monthly or yearly subscriptions.

PowerDesk Pro Features

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