ReachOut

ReachOut

ReachOut is a cloud-based customer support software that allows companies to easily communicate with customers across multiple channels like email, social media, live chat, etc. It helps manage customer queries and conversations from a unified inbox.
Online Services Customer Support
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cloudbased customer-support unified-inbox multichannel email social-media live-chat
ReachOut alternatives ➤

ReachOut: Cloud-Based Customer Support Software

ReachOut is a cloud-based customer support software that allows companies to easily communicate with customers across multiple channels like email, social media, live chat, etc. It helps manage customer queries and conversations from a unified inbox.

What is ReachOut?

ReachOut is a popular cloud-based customer service and support software designed for modern businesses. It brings all customer conversations from channels like email, phone, social media, live chat, etc. into one unified inbox.

Key features of ReachOut include:

  • Omnichannel customer support - Manage conversations from email, social media, live chat, etc. on a single platform.
  • Ticketing system - Convert messages into tickets for organized issue tracking.
  • Macros and canned responses - Save time with predefined templates for common queries.
  • Customer analytics - Identify trends from historical conversations and data.
  • Automation workflows - Set up triggers to assign, escalate or notify agents.
  • Help desk integration - Connect with popular help desk software tools.
  • Mobile apps - Manage tickets and communicate with customers on-the-go.

ReachOut makes customer support more efficient, personalized and structured for mid to large-sized businesses. Its powerful features coupled with an intuitive interface make it a popular choice in the industry.

ReachOut Features

Features

  1. Unified inbox
  2. Multi-channel support
  3. Knowledge base
  4. Automation & macros
  5. Real-time analytics
  6. Ticketing system
  7. Customer profiles
  8. SLA management
  9. Live chat
  10. Email support
  11. Social media integration
  12. Help desk
  13. Feedback surveys
  14. Reporting

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Customizable workflows

Knowledge base

Productivity features

Mobile access

Integration with popular apps

Scalable pricing

Cons

Can be pricey for small teams

Limited free plan

Setup takes some time

Steep learning curve

Official Links

Official Website
https://www.reachoutsuite.com

The Best ReachOut Alternatives

Top Online Services and Customer Support and other similar apps like ReachOut

Here are some alternatives to ReachOut:

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