RocketFixio
RocketFixio is a customer service software that allows companies to manage customer queries and requests easily. It has features like ticketing, knowledge base, feedback collection and more to improve customer satisfaction.
customer-service
ticketing
knowledge-base
feedback-collection
RocketFixio: Customer Service Software for Efficient Query Management
RocketFixio is a customer service software that allows companies to manage customer queries and requests easily. It has features like ticketing, knowledge base, feedback collection and more to improve customer satisfaction.
What is RocketFixio?
RocketFixio is a comprehensive customer service and support software designed to help companies deliver exceptional customer experiences. It provides a suite of features to manage the entire customer journey - from query or issue reporting to resolution and beyond.
Key features of RocketFixio include:
- Ticket Management - Customers can submit support tickets via email, in-app forms or social media. Agents can categorize, prioritize and resolve tickets efficiently. Automatic ticket routing and SLAs help ensure quick responses.
- Knowledge Base - An extensive knowledge base allows customers to self-serve for common issues. Powerful search ensures customers find relevant articles easily.
- Community Forum - Users can engage in peer-to-peer discussions and access solutions to commonly faced issues.
- Customer Feedback - RocketFixio's integrated surveys and feedback system allows companies to proactively collect customer sentiments and enhance user experiences.
- Analytics - Powerful and customizable analytics provide insights into query volumes, resolution times, agent performance and much more to drive customer service improvements.
With its comprehensive range of capabilities and intuitive interface, RocketFixio helps companies streamline customer query management, enhance first-call resolution, drive higher customer satisfaction, and promote customer retention and loyalty.
RocketFixio Features
Features
- Ticketing system
- Knowledge base
- Feedback collection
- Reporting and analytics
- Automation and workflows
- Multichannel support (email, chat, social media)
- Customizable branding and UI
- Integrations with popular apps
Pricing
- Freemium
- Subscription-Based
Pros
Comprehensive customer service solution
Improves efficiency and productivity
Enhances customer satisfaction
Scalable for businesses of all sizes
User-friendly interface
Cons
Steep learning curve for complex features
Limited free plan with limited functionality
Pricing may be higher than some competitors
Customization options can be limited
Official Links
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