Runo Call Management

Runo Call Management: Comprehensive Call Center Software

A small to medium-sized business-friendly call center software offering automatic call distribution, interactive voice response, skills-based routing, call recording, and reporting features.

What is Runo Call Management?

Runo Call Management is a feature-rich call center solution designed for small to medium sized businesses. It provides a wide range of capabilities to help manage customer interactions and improve call center efficiency.

Some of the key features of Runo Call Management include:

• Automatic Call Distribution (ACD) - Automatically distributes incoming calls to available agents based on configurable routing rules.
• Interactive Voice Response (IVR) - Helps route calls and obtain caller input through menu prompts and self-service options.
• Skills-Based Routing - Matches each call to the best skilled agent to provide personalized and effective service.
• Call Recording - Records calls for quality assurance, training purposes and dispute resolution.
• Real-time Reporting - Provides insights into call volumes, wait times, agent performance and more to enhance productivity.
• CRM Integrations - Integrates with popular CRM systems like Salesforce, Zoho and Freshdesk for better workflow.

With its call routing tools, supervisor functions and robust reporting, Runo Call Management helps streamline call center operations for SMBs looking to deliver responsive customer support and service.

Runo Call Management Features

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