What is Sentiments?
Sentiments is a cloud-based sentiment analysis platform that utilizes advanced natural language processing and machine learning algorithms to analyze text data and gain insights into the underlying emotional tone. The software can ingest large volumes of textual data such as social media posts, product/service reviews, survey responses, call center logs, support tickets, and more to understand the overall sentiment and key themes.
Some of the key features of Sentiments include:
- Analyze text data from a variety of sources like websites, apps, social media, and documents
- Categorize sentiment as positive, negative, neutral or by specific emotions like joy, sadness, anger, etc.
- Get sentiment scores at document, line, entity and aspect levels.
- Identify key topics/themes, trends, recurring phrases and terms
- Compare sentiment across date ranges, demographics, locations etc.
- Easy to use dashboards and graphical reports for sharing insights
- Sentiment API for analysis at scale
- Integrations with popular business systems
Sentiments enables organizations to move beyond basic emotion analysis to get more advanced and contextual insights from unstructured text data. It empowers users with the knowledge to understand customers better, identify brand reputation issues faster, improve products/services, and make smarter data-driven decisions.