ServiceCrowd

ServiceCrowd: Customer Service Software

ServiceCrowd is a customer service software that provides omni-channel support like email, live chat, voice calls along with a help desk ticketing system. It helps manage customer queries, requests and complaints efficiently.

What is ServiceCrowd?

ServiceCrowd is a cloud-based customer service software designed to help businesses deliver exceptional customer support across multiple channels. It provides an omni-channel service desk with support for email, live chat, voice calls, and social media from one unified interface.

Key features of ServiceCrowd include:

• Help Desk Ticketing System - Manage, prioritize and assign support tickets to agents. Comes with SLAs, collision avoidance, and canned responses.
• Live Chat - Chat with website visitors in real-time. Includes chat transfer, real-time visitor tracking, and offline message forms.
• Email Management - Shared team inboxes, macros and templates, email tracking.
• Voice Calls - Call routing, IVR menus, call recording and monitoring.
• Customer Database - Unified customer profiles across channels, with history and communication tracking.
• Feedback Surveys - Get feedback with custom surveys via email or embedded on your website.
• Self-Service Portal - Reduce support load by providing an FAQ knowledgebase, community forum and online submission portal.
• Comprehensive Reporting - Detailed reports on agent performance, SLAs, CSAT scores, queue analysis and more.
• Mobile Apps - iOS and Android apps so agents can work from anywhere.
• Third Party Integrations - Integrates with popular tools like Shopify, Zendesk, Salesforce, CleverTap and more.

With its ease of use, comprehensive features and affordable pricing plans, ServiceCrowd is a great option for SMBs looking to deliver modern, centralized customer service.

ServiceCrowd Features

Official Links