Servistate
Servistate is a customer service software that allows companies to track customer support tickets, conversations, and knowledge base articles. It includes features like automated workflows, SLAs, custom forms, and analytics.
ticketing
knowledge-base
analytics
slas
Servistate: Customer Service Software
Servistate is a customer service software that allows companies to track customer support tickets, conversations, and knowledge base articles. It includes features like automated workflows, SLAs, custom forms, and analytics.
What is Servistate?
Servistate is a cloud-based customer service and help desk software designed for organizations to provide exceptional customer support. It enables companies to track customer inquiries, conversations, service ticket requests and resolutions all in one place.
Key features of Servistate include:
- Ticket management system to track, prioritize and assign service requests
- Knowledge base to document solutions to common questions
- Customer portals and self-service options
- Live chat and messaging for real-time support
- Automation and macros to streamline repetitive tasks
- Custom form builder to standardize support processes
- SLAs and advanced reporting to analyze performance
- Role-based access control to manage agents and teams
- Mobile apps for agents to work from anywhere
- Integrations with popular business apps
Servistate aims to improve customer satisfaction by enabling companies to efficiently manage customer issues, share knowledge, and meet performance objectives for quality support.
Servistate Features
Features
- Ticket tracking and management
- Automated workflows and SLAs
- Knowledge base and self-service portal
- Custom forms and fields
- Analytics and reporting
Pricing
- Subscription-Based
Pros
Streamlined customer support operations
Improved customer satisfaction through faster response times
Customizable to fit specific business needs
Detailed analytics and reporting
Cons
Can be complex to set up and configure for larger organizations
Limited integrations with third-party tools
Pricing can be expensive for small businesses
Official Links
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