Sibbell
Sibbell is a customer service software that allows companies to easily manage customer support over channels like email, live chat, and social media from one unified inbox. It includes features like automation, ticket management, knowledge base, and analytics.
customer-support
automation
ticket-management
knowledge-base
analytics
Sibbell: Customer Service Software
Customer service software that manages support over multiple channels in a unified inbox, with features like automation, ticket management, knowledge base, and analytics.
What is Sibbell?
Sibbell is a cloud-based customer service software designed to help companies deliver exceptional support across channels. It consolidates interactions from email, live chat, messaging apps, phone calls, and social media into one unified inbox for agents.
Key features of Sibbell include:
- Omnichannel support - Manage queries from different platforms through a single pane of glass. Comes equipped to handle 90+ channels.
- Conversation builder - Build intelligent chatbots with an easy drag-and-drop interface, no coding required.
- Ticketing system - Convert messages into tickets with customizable workflows and SLAs.
- Knowledge base - Create a searchable database of support articles and self-service content.
- Analytics - Gain insight into critical CX metrics like resolution time, CSAT, wait time etc.
- Macros and automation - Pre-built templates and triggers to automate repetitive tasks.
- Active inactive status - Set up on-duty and off-duty schedules for agents.
With its intuitive interface, pre-built integrations and powerful features, Sibbell makes it easy for businesses to deliver personalized, efficient customer service.
Sibbell Features
Features
- Unified inbox
- Multi-channel support (email, live chat, social media)
- Automation
- Ticket management
- Knowledge base
- Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Improves customer service efficiency
Centralizes customer communications
Automates repetitive tasks
Provides insights into customer issues
Cons
Can be complex for small businesses
Limitations for phone customer support
Additional training required for agents
Integration with other tools can be tricky
Official Links
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