TechIS
TechIS is an IT service management software that helps companies track, manage, and resolve IT tickets and requests. It includes features like asset management, knowledge base, change management, and more.
ticketing
itsm
asset-management
knowledge-base
TechIS: Comprehensive IT Service Management Software
Track, manage, and resolve IT tickets and requests with TechIS, an all-in-one service desk software featuring asset management, knowledge base, change management, and more.
What is TechIS?
TechIS is a comprehensive IT service management (ITSM) software designed to help IT teams manage services and support more efficiently. It provides a central system to log, track, and resolve IT tickets and requests, enabling improved response times and higher customer satisfaction.
Key features of TechIS include:
- Incident Management - Log, categorize, assign, escalate, and track incidents and service requests from initial entry to resolution.
- Asset Management - Maintain detailed information on all IT assets with features like discovery, lifecycle tracking, license management, and more.
- Knowledge Base - Create a searchable database of solutions, FAQs, procedures, and tips to aid in faster problem resolution.
- Change Management - Standardize and control the lifecycle of all IT changes to minimize impact and risk.
- Reporting and Dashboards - Gain actionable insights with out-of-the-box and custom reports and interactive dashboards.
- Self-Service Portal - Allow users to log tickets, monitor progress, access the knowledge base, and more through a customizable web portal.
- Workflow Automation - Define automatic processes and rules to enable seamless ticket handling.
- Integrations - Connect seamlessly with other business systems through REST APIs and imports/exports.
With its intuitive interface, customizable features, and robust capabilities, TechIS enables IT teams to deliver reliable, quality support aligned to business needs.
TechIS Features
Features
- Asset management
- Incident management
- Problem management
- Change management
- Release management
- Service catalog
- Knowledge base
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Intuitive and easy to use interface
Comprehensive ITSM capabilities
Customizable workflows
Integration with other tools
Mobile app for technicians
Reasonable pricing
Cons
Limited customization compared to higher end tools
Less advanced reporting than some competitors
Can be complex for smaller IT teams
Official Links
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