Ticksel
Ticksel: Simple Ticketing System
A intuitive ticketing system and help desk software to track customer requests, manage SLAs, automate workflows, and provide quality customer service.
What is Ticksel?
Ticksel is a help desk and customer support ticketing system designed for small to medium-sized businesses. It provides an intuitive interface and feature set that allows companies to track customer inquiries, problems, and requests in a single location.
Key features of Ticksel include:
- Shared ticket inbox for teams to collaborate
- SLA tracking and reporting to meet response time goals
- Ticketing workflows to standardize service processes
- Multiple branding options to match company style
- Ticket assignment rules to route issues automatically
- Knowledge base to document solutions to common questions
- Lightweight integration options using REST API and Zapier
Ideal users include support teams in IT, HR, facilities, legal, finance, healthcare, retail, and other service-oriented operations with simple ticketing needs. The software aims for simplicity over complexity. Pricing scales from free to premium plans under $20 per agent monthly.
Ticksel Features
Features
- Shared inbox for support tickets
- SLA and response time tracking
- Ticket assignment and collaboration
- Knowledge base
- Email piping
- Multiple branding and portals
- Automation and triggers
- Reports and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cons
Official Links
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