TouchPoint
TouchPoint is customer service software designed to help companies deliver excellent customer support. It provides features like shared mailboxes, help desk ticketing, knowledge base, and automation workflows to manage customer queries.
TouchPoint: Customer Service Software for Excellent Support
TouchPoint is customer service software designed to help companies deliver excellent customer support. It provides features like shared mailboxes, help desk ticketing, knowledge base, and automation workflows to manage customer queries.
What is TouchPoint?
TouchPoint is a cloud-based customer service software designed to help companies deliver excellent customer experiences. It consolidates all customer communication channels like email, live chat, messaging apps, calls etc into a unified inbox so that support teams can manage queries efficiently.
Key features of TouchPoint include:
- Shared team inboxes - Allow multiple agents to collaborate on customer queries through shared mailboxes.
- Helpdesk ticketing system - Convert emails & chats into tickets with customizable workflows.
- Knowledge base - Create an online knowledge base to standardize solutions.
- Automation workflows - Build conditional workflows to auto assign, escalate or resolve repetitive tickets.
- CSAT surveys - Send automated feedback surveys to measure customer satisfaction.
- Custom reports - Get insight into performance with 30+ real-time and scheduled reports.
- Omnichannel conversations - Unify interactions from email, live chat, WhatsApp, FB messenger etc.
TouchPoint integrates easily with popular business apps like Shopify, Zendesk, Salesforce etc. It is designed for modern distributed teams and promises to deliver exceptional support experience to demanding customers.
TouchPoint Features
Features
- Shared team inboxes
- Help desk & ticketing
- Knowledge base
- Automation workflows
- Real-time analytics
- Multi-channel support
Pricing
- Subscription-Based
Pros
Intuitive interface
Robust feature set
Strong automation capabilities
Good value for money
Cons
Can be complex for smaller teams
Mobile app needs improvement
Integration with other tools can be tricky
Official Links
Reviews & Ratings
Login to ReviewThe Best TouchPoint Alternatives
View all TouchPoint alternatives with detailed comparison →
Top Business & Commerce and Customer Service and other similar apps like TouchPoint
ChurchDesk
ChurchDesk is a user-friendly, feature-rich church management software designed specifically to meet the needs of churches and religious organizations. It enables churches to easily manage all aspects of church administration in one place including:Member database with profile and contribution historyGroups and volunteer managementEmail and text communicationsEvent and attendance trackingOnline giving...
Church Windows
Church Windows is a comprehensive church management software solution designed specifically for churches and religious organizations. It includes a wide range of features to help automate administrative tasks, manage member data, track giving and finances, organize events and schedules, facilitate communication, and generate insightful reports.Key features of Church Windows include:Member...
Fresh Vine
Fresh Vine is a comprehensive social media management platform built to help agencies and brands streamline their social media activities. Some key features of Fresh Vine include:Unified social media inbox to monitor mentions, comments and messages from all connected social profilesContent scheduler with bulk upload options to plan and auto-publish...
Church community builder
Church community builder is a comprehensive software solution designed specifically for churches and religious organizations to manage membership, events, groups, giving, attendance tracking, and engaging with their congregation. It includes the following key features:Centralized member directory with profiles, contact info, photo uploads, and custom member fields to track relevant information.Event...
PowerChurch
PowerChurch is a comprehensive church management software solution designed specifically for churches and religious organizations. It allows users to maintain detailed membership databases, track contributions and pledges, organize groups and events, manage check-ins, generate reports, and automate administrative tasks.Key features of PowerChurch include:Centralized member database to store contact details, family...
Roll Call Church Management Software
Roll Call is a user-friendly, cloud-based church management software designed specifically for churches and ministries. It consolidates all church operations into one easy-to-use platform that staff and members can access from anywhere.Key features of Roll Call Church Management Software include:Centralized member database with profiles, contact info, giving history, attendance tracking,...
ChurchTrac
ChurchTrac is a robust, web-based church administration and management software designed specifically for churches and religious organizations of all sizes. It enables churches to organize membership information, groups and committees, plan events and room schedules, track attendance and giving history, manage donations and expenses, and generate reports.Key features of ChurchTrac...
ChurchSuite
ChurchSuite is a user-friendly, cloud-based church management software designed specifically for churches and ministries. It consolidates all church operations into one integrated platform to help faith organizations manage memberships, events, groups, giving, emails, check-ins, rosters, attendance tracking, and other administrative tasks.Key features of ChurchSuite include:Centralized member database to store contact...
