TouchPoint
TouchPoint is customer service software designed to help companies deliver excellent customer support. It provides features like shared mailboxes, help desk ticketing, knowledge base, and automation workflows to manage customer queries.
customer-service
help-desk
knowledge-base
automation
TouchPoint: Customer Service Software for Excellent Support
TouchPoint is customer service software designed to help companies deliver excellent customer support. It provides features like shared mailboxes, help desk ticketing, knowledge base, and automation workflows to manage customer queries.
What is TouchPoint?
TouchPoint is a cloud-based customer service software designed to help companies deliver excellent customer experiences. It consolidates all customer communication channels like email, live chat, messaging apps, calls etc into a unified inbox so that support teams can manage queries efficiently.
Key features of TouchPoint include:
- Shared team inboxes - Allow multiple agents to collaborate on customer queries through shared mailboxes.
- Helpdesk ticketing system - Convert emails & chats into tickets with customizable workflows.
- Knowledge base - Create an online knowledge base to standardize solutions.
- Automation workflows - Build conditional workflows to auto assign, escalate or resolve repetitive tickets.
- CSAT surveys - Send automated feedback surveys to measure customer satisfaction.
- Custom reports - Get insight into performance with 30+ real-time and scheduled reports.
- Omnichannel conversations - Unify interactions from email, live chat, WhatsApp, FB messenger etc.
TouchPoint integrates easily with popular business apps like Shopify, Zendesk, Salesforce etc. It is designed for modern distributed teams and promises to deliver exceptional support experience to demanding customers.
TouchPoint Features
Features
- Shared team inboxes
- Help desk & ticketing
- Knowledge base
- Automation workflows
- Real-time analytics
- Multi-channel support
Pricing
- Subscription-Based
Pros
Intuitive interface
Robust feature set
Strong automation capabilities
Good value for money
Cons
Can be complex for smaller teams
Mobile app needs improvement
Integration with other tools can be tricky
Official Links
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