Twinbox
Twinbox is a customer service software that allows companies to manage customer queries across multiple channels like email, live chat, social media from one unified inbox. It has features like shared team inbox, automation workflows, CSAT surveys, reports and analytics.
Twinbox: Unified Customer Service Software
Manage customer queries across multiple channels from a single unified inbox, featuring shared team inbox, automation workflows, CSAT surveys, reports and analytics
What is Twinbox?
Twinbox is a cloud-based customer service software designed to help companies provide exceptional customer support across multiple channels. Its key features include:
- Unified Inbox - Manage customer queries from email, live chat, social media and other channels in one shared team inbox.
- Automation Workflows - Set up triggers and automated actions to route inquiries, send responses, schedule follow-ups.
- CSAT Surveys - Get feedback with customizable customer satisfaction surveys after interactions.
- Reports & Analytics - In-depth and easy-to-understand reports to analyze performance and customer happiness.
- Multi-Team Support - Collaborate across teams and departments with shared access and workflow customization.
- Mobile App - Respond to customers on-the-go with native iOS and Android apps.
- Third-Party Integrations - Integrate with the most popular business platforms like Salesforce, Zendesk, Shopify and more.
With its intuitive interface, comprehensive features and affordable pricing, Twinbox is regarded as one of the top customer service softwares for SMBs and fast-growing internet businesses looking to wow their customers.
Twinbox Features
Features
- Unified inbox
- Multi-channel support (email, live chat, social media)
- Automation workflows
- CSAT surveys
- Reports and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Improves team collaboration
Increases productivity
Enhances customer experience
Provides insights through analytics
Cons
Can be complex for small teams
Limitations in free plan
Steep learning curve initially
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