Upsi
Upsi is a customer support software that focuses on providing exceptional customer service experiences. It has features like omnichannel support, shared inboxes, help desk, knowledge base, and automation workflows.
customer-support
help-desk
knowledge-base
automation
Upsi: Customer Support Software
Upsi is a customer support software that focuses on providing exceptional customer service experiences. It has features like omnichannel support, shared inboxes, help desk, knowledge base, and automation workflows.
What is Upsi?
Upsi is a cloud-based customer support software designed to help companies deliver exceptional customer service across every channel. Its key features include:
- Omnichannel Support - Support customers via email, live chat, phone, social media, and self-service from a unified agent desktop.
- Shared Inboxes - Team collaboration with shared, grouped, and private inboxes.
- Help Desk - Manage support tickets with custom views, automations, and SLA management.
- Knowledge Base - Create and manage articles to serve customers, clients, and internal teams.
- Workflows & Automation - Automate repetitive tasks to boost agent productivity.
- Customer Portal - Allow customers to find answers, track tickets, and submit requests.
- Reports & Analytics - Gain insights to improve customer satisfaction.
Upsi is designed for modern support teams looking to deliver personalized and proactive experiences at scale. Its intuitive interface, powerful automation, and collaboration features help agents resolve tickets faster. Companies like Upsi for its ease of use, flexibility, and ability to integrate with other business apps.
Upsi Features
Features
- Omnichannel support
- Shared inboxes
- Help desk
- Knowledge base
- Automation workflows
Pricing
- Subscription-Based
Pros
Easy to use interface
Powerful automation features
Multiple support channels
Team collaboration features
Customizable workflows
Cons
Can be pricey for small teams
Mobile app needs improvement
Advanced reporting requires premium plan
Steep learning curve initially
Official Links
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