What is WaitChatter?
WaitChatter is a customer engagement platform designed specifically for restaurants, retail stores, medical offices, DMVs, and other businesses that routinely have customers waiting in lines. It improves the waiting experience by allowing customers to join a virtual queue when they arrive via SMS text or by entering their mobile number on an iPad or other device provided by the business.
Once checked in, customers receive text message updates as they move up in the queue so they can relax instead of anxiously standing in line or constantly checking back with the hostess stand. WaitChatter integrates with most POS systems to monitor real-time wait times and send automated texts when a customer's table is almost ready. Customers can also text back if they need to adjust their party size, run late, or cancel their place in line.
For the business, WaitChatter provides valuable data and analytics on customer wait times that can help inform staffing levels and process improvements to increase turnover. It also captures customer contact information for follow up marketing like feedback surveys or promotional offers to drive repeat business. With customizable SMS templates and multi-location support, WaitChatter is a scalable wait line management system for small businesses or large chains looking to improve the pre-service experience for customers.