Whispa

Whispa: Open-Source Self-Hosted Intercom Alternative

Whispa is an open-source, self-hosted alternative to Intercom. It provides live chat, help desk, and knowledge base software for sales and support teams. Key features include real-time messaging, automated messages, team inbox, contact management, and analytics.

What is Whispa?

Whispa is an open-source, self-hosted alternative to Intercom that provides live chat, help desk, and knowledge base software aimed at sales and support teams. Some of the key features of Whispa include:

• Real-time messaging - Chat with visitors and customers directly from your website in real-time.
• Automated messages - Set up chatbots and trigger automated messages based on visitor behavior.
• Team inbox - Manage conversations from a shared team inbox with advanced assignment and collaboration features.
• Contact management - Store detailed profiles of all your contacts and customers in one place.
• Knowledge base - Create a searchable knowledge base of support articles and FAQs.
• Analytics - Track key metrics like response times, resolution rates, agent performance, and more.

As Whispa is open-source software, it can be self-hosted on your own infrastructure, giving you full data ownership and privacy. You avoid monthly SaaS fees. It integrates with all major website platforms and has an API for further customization.

Overall, Whispa provides a feature-rich yet affordable Intercom alternative for SMBs looking for hosted live chat and help desk software with complete data control.

Whispa Features

Official Links