Wolken- Service Desk for Customer Support

Wolken: Cloud-Based Service Desk & Customer Support Software

Cloud-based service desk and customer support software, providing features like ticketing, knowledge base, community forums, chatbots, and analytics for efficient service delivery.

What is Wolken- Service Desk for Customer Support?

Wolken is a feature-rich, cloud-based service desk and customer support software designed to help companies deliver excellent customer service. It consolidates all customer conversations and requests coming from various channels like email, phone, chat, social media, etc. into a unified ticketing system.

Key features of Wolken include:

• Multi-channel ticketing - Support email, live chat, voice calls, social media from one unified interface
• Knowledge base - Fully customizable knowledge base with powerful search to solve customer queries faster
• Community forums - Allow customers to help each other and reduce support load
• Chatbots - Automated bots to handle common customer queries and guide them to solutions
• Customer analytics - Detailed reports on customer satisfaction, resolution time, agent performance etc.
• Automation workflows - Streamline service processes with trigger-based rules and automated tasks
• Flexible APIs and integrations - Integrate easily with other business applications
• Multi-brand support - Manage multiple brands and portals from one portal
• White-labeled portals - Customizable portals with your brand's design and content

Overall, Wolken provides a complete service desk for modern, customer-centric support teams looking to optimize customer conversations, enhance satisfaction and loyalty.

Wolken- Service Desk for Customer Support Features

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