Zoho Desk

Zoho Desk: Cloud-Based Customer Service Software

Zoho Desk helps companies manage customer support across multiple channels like email, phone, live chat, social media and self-service portal. It offers features like ticketing, knowledge base, community forums, SLA policies and custom reports.

What is Zoho Desk?

Zoho Desk is a feature-rich cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It consolidates all customer conversations across email, phone calls, live chat, social media and self-service portal into a unified workspace.

Key features of Zoho Desk include:

• Multi-channel support - Email, voice, live chat, social media and self-service portal
• Help desk ticketing system to track, prioritize and resolve customer inquiries
• SLA policies to define response times for different ticket types
• Knowledge base to document self-help articles
• Community forums for customers to interact with each other
• Customizable dashboards, canned and custom reports
• Skills-based routing and automation to assign tickets intelligently
• Mobile apps so support agents can work from anywhere
• Built-in translation and collaboration capabilities
• Secure data encryption
• Seamless integration with other Zoho products as well as third-party apps like MailChimp, Dropbox, Twitter

Overall, Zoho Desk is an affordable yet powerful help desk software suitable for businesses of all sizes looking to elevate their customer satisfaction levels.

Zoho Desk Features

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