What is Zoho Desk?
Zoho Desk is a feature-rich cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It consolidates all customer conversations across email, phone calls, live chat, social media and self-service portal into a unified workspace.
Key features of Zoho Desk include:
- Multi-channel support - Email, voice, live chat, social media and self-service portal
- Help desk ticketing system to track, prioritize and resolve customer inquiries
- SLA policies to define response times for different ticket types
- Knowledge base to document self-help articles
- Community forums for customers to interact with each other
- Customizable dashboards, canned and custom reports
- Skills-based routing and automation to assign tickets intelligently
- Mobile apps so support agents can work from anywhere
- Built-in translation and collaboration capabilities
- Secure data encryption
- Seamless integration with other Zoho products as well as third-party apps like MailChimp, Dropbox, Twitter
Overall, Zoho Desk is an affordable yet powerful help desk software suitable for businesses of all sizes looking to elevate their customer satisfaction levels.