Zoho Desk
Zoho Desk is a cloud-based customer service software that helps companies manage customer support across multiple channels like email, phone, live chat, social media and self-service portal. It offers features like ticketing, knowledge base, community forums, SLA policies and cus
ticketing
knowledge-base
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Zoho Desk: Cloud-Based Customer Service Software
Zoho Desk helps companies manage customer support across multiple channels like email, phone, live chat, social media and self-service portal. It offers features like ticketing, knowledge base, community forums, SLA policies and custom reports.
What is Zoho Desk?
Zoho Desk is a feature-rich cloud-based customer service software designed to help companies deliver exceptional customer support across multiple channels. It consolidates all customer conversations across email, phone calls, live chat, social media and self-service portal into a unified workspace.
Key features of Zoho Desk include:
- Multi-channel support - Email, voice, live chat, social media and self-service portal
- Help desk ticketing system to track, prioritize and resolve customer inquiries
- SLA policies to define response times for different ticket types
- Knowledge base to document self-help articles
- Community forums for customers to interact with each other
- Customizable dashboards, canned and custom reports
- Skills-based routing and automation to assign tickets intelligently
- Mobile apps so support agents can work from anywhere
- Built-in translation and collaboration capabilities
- Secure data encryption
- Seamless integration with other Zoho products as well as third-party apps like MailChimp, Dropbox, Twitter
Overall, Zoho Desk is an affordable yet powerful help desk software suitable for businesses of all sizes looking to elevate their customer satisfaction levels.
Zoho Desk Features
Features
- Multichannel support (email, phone, live chat, social media, self-service portal)
- Ticketing system
- Knowledge base
- Community forums
- SLA policies
- Custom reports
Pricing
- Freemium
- Subscription-Based
Pros
Comprehensive customer service solution
Integrates with other Zoho products
Customizable and scalable
Mobile apps for iOS and Android
Cons
Limited free plan options
Steep learning curve for some users
Limited third-party integrations compared to competitors
Official Links
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