Agent360 vs Device42
A side-by-side look at Agent360 and Device42. For an in-depth review of either product, follow the links below.
Agent360
Business & Commerce
Agent360 is a customer service software that provides omni-channel support and helps manage customer interactions across multiple channels like phone, email, chat, social media and more. It has features like skills-based routing, CSR performance analytics and robust reporting.
customer-serviceomnichannelskills-routinganalyticsreporting
Device42
Network & Admin
Device42 is an IT infrastructure management and CMDB software that helps track assets, monitor systems, automate workflows, and manage configurations. It provides a centralized view of the IT environment with automatic device discovery and dependency mapping.
asset-trackingcmdbdependency-mappingdevice-discoveryinfrastructure-management
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