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Asterisk vs LiveAgent

Professional comparison and analysis to help you choose the right software solution for your needs.

Asterisk icon
Asterisk
LiveAgent icon
LiveAgent

Asterisk vs LiveAgent: The Verdict

⚡ Summary:

Asterisk: Asterisk is an open source communications software that allows you to build telephony applications and services. It supports voice over IP, video conferencing, voicemail, auto attendant, interactive voice response, and more. It can be used to build PBX systems, call center solutions, and other communications platforms.

LiveAgent: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Both tools serve their respective audiences. Compare the features, pricing, and user ratings above to determine which best fits your needs.

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Asterisk LiveAgent
Sugggest Score — —
Category Network & Admin Online Services
Pricing Open Source —

Product Overview

Asterisk
Asterisk

Description: Asterisk is an open source communications software that allows you to build telephony applications and services. It supports voice over IP, video conferencing, voicemail, auto attendant, interactive voice response, and more. It can be used to build PBX systems, call center solutions, and other communications platforms.

Type: software

Pricing: Open Source

LiveAgent
LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Type: software

Key Features Comparison

Asterisk
Asterisk Features
  • PBX functionality
  • VoIP
  • Interactive voice response
  • Voicemail
  • Conference calling
  • Call routing
  • Call queuing
LiveAgent
LiveAgent Features
  • Live Chat
  • Ticketing System
  • Knowledge Base
  • Chatbots
  • Email Management
  • Reporting and Analytics
  • Mobile App
  • Integrations

Pros & Cons Analysis

Asterisk
Asterisk

Pros

  • Open source and free
  • Highly customizable
  • Supports many protocols and codecs
  • Active development community
  • Integrates with many CRM and business software

Cons

  • Steep learning curve
  • Requires technical expertise to setup and manage
  • Limited official support
  • Fragmented documentation
  • Not as feature rich as proprietary PBX systems
LiveAgent
LiveAgent

Pros

  • Intuitive and easy to use interface
  • Omnichannel support
  • Scalable to support high volumes
  • Customizable to fit business needs
  • Detailed analytics and reporting
  • Highly rated customer support

Cons

  • Can be pricey for smaller businesses
  • Mobile app lacks some functionality
  • Limitations for modifying canned responses
  • Steep learning curve for advanced features

Pricing Comparison

Asterisk
Asterisk
  • Open Source
LiveAgent
LiveAgent
  • Not listed

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Learn More About Each Product

Asterisk
Asterisk
Reviews, pricing & alternatives →
LiveAgent
LiveAgent
Reviews, pricing & alternatives →

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