Avaya Voice Portal vs Asterisk

Struggling to choose between Avaya Voice Portal and Asterisk? Both products offer unique advantages, making it a tough decision.

Avaya Voice Portal is a Business & Commerce solution with tags like interactive-voice-response, ivr, automated-phone-menus, selfservice, speech-recognition, texttospeech, call-routing.

It boasts features such as Speech recognition, Text-to-speech capabilities, Call routing and IVR, Integration with back-end systems, Self-service applications, Automated phone menus and pros including Improves customer experience, Reduces call center volume, Enables 24/7 self-service, Easy to build and manage IVRs, Integrates with CRM and databases.

On the other hand, Asterisk is a Network & Admin product tagged with voip, pbx, telephony.

Its standout features include PBX functionality, VoIP, Interactive voice response, Voicemail, Conference calling, Call routing, Call queuing, and it shines with pros like Open source and free, Highly customizable, Supports many protocols and codecs, Active development community, Integrates with many CRM and business software.

Feature	Avaya Voice Portal	Asterisk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Avaya Voice Portal

Description: Avaya Voice Portal is an interactive voice response (IVR) platform that allows companies to build automated phone menus and self-service applications. It enables speech recognition, text-to-speech, call routing, and integration with back-end systems and databases.

Asterisk

Description: Asterisk is an open source communications software that allows you to build telephony applications and services. It supports voice over IP, video conferencing, voicemail, auto attendant, interactive voice response, and more. It can be used to build PBX systems, call center solutions, and other communications platforms.

Key Features Comparison

Avaya Voice Portal Features

• Speech recognition
• Text-to-speech capabilities
• Call routing and IVR
• Integration with back-end systems
• Self-service applications
• Automated phone menus

Asterisk Features

• PBX functionality
• VoIP
• Interactive voice response
• Voicemail
• Conference calling
• Call routing
• Call queuing

Pros & Cons Analysis

Avaya Voice Portal

Pros

• Improves customer experience
• Reduces call center volume
• Enables 24/7 self-service
• Easy to build and manage IVRs
• Integrates with CRM and databases

Cons

• Can be expensive
• Requires expertise to build properly
• Speech recognition accuracy varies
• Integration can be complex
• Self-service not suitable for all interactions

Asterisk

Pros

• Open source and free
• Highly customizable
• Supports many protocols and codecs
• Active development community
• Integrates with many CRM and business software

Cons

• Steep learning curve
• Requires technical expertise to setup and manage
• Limited official support
• Fragmented documentation
• Not as feature rich as proprietary PBX systems

Pricing Comparison

Avaya Voice Portal

• Subscription-Based
• Custom Pricing

Asterisk

• Open Source