Bitrix24 vs Solve360

Struggling to choose between Bitrix24 and Solve360? Both products offer unique advantages, making it a tough decision.

Bitrix24 is a Business & Commerce solution with tags like project-management, crm, hr, team-communication, document-management.

It boasts features such as Project Management, CRM, Team Communication, Document Management, HR Tools, Intranet Portal, Online Meetings, Shared Calendar, Task Management and pros including All-in-one solution, Easy to use interface, Mobile apps, Free plan available, Integration with 3rd party apps, Self-hosted option available.

On the other hand, Solve360 is a Business & Commerce product tagged with customer-service, ticketing, omnichannel, live-chat.

Its standout features include Unified inbox, Omnichannel support, SLA management, Knowledge base, Ticketing system, Real-time analytics, Customer segmentation, Automation workflows, and it shines with pros like Intuitive interface, Scalable, Integrates with CRM, Mobile access, Customizable.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Bitrix24

Bitrix24

Bitrix24 is a business management and collaboration software that includes tools for project management, CRM, HR, team communication, document management, and more. It is cloud-based software aimed primarily at small and medium businesses.

Categories:
Business & Commerce Collaboration Software
project-management crm hr team-communication document-management

Bitrix24 Features

  1. Project Management
  2. CRM
  3. Team Communication
  4. Document Management
  5. HR Tools
  6. Intranet Portal
  7. Online Meetings
  8. Shared Calendar
  9. Task Management

Pricing

  • Freemium
  • Subscription-Based

Pros

All-in-one solution

Easy to use interface

Mobile apps

Free plan available

Integration with 3rd party apps

Self-hosted option available

Cons

Can be overwhelming for small teams

Limited customization options

Support could be better

Some features only in paid plans

Solve360

Solve360

Solve360 is a cloud-based customer service software that helps companies deliver omnichannel customer support. It allows managing customer queries across multiple channels like email, live chat, social media from a unified inbox.

Categories:
Business & Commerce Customer Service
customer-service ticketing omnichannel live-chat

Solve360 Features

  1. Unified inbox
  2. Omnichannel support
  3. SLA management
  4. Knowledge base
  5. Ticketing system
  6. Real-time analytics
  7. Customer segmentation
  8. Automation workflows

Pricing

  • Subscription-Based

Pros

Intuitive interface

Scalable

Integrates with CRM

Mobile access

Customizable

Cons

Steep learning curve

Limited custom reporting

Third-party integrations can be tricky

Lacks phone support