Solve360
Solve360 is a cloud-based customer service software that helps companies deliver omnichannel customer support. It allows managing customer queries across multiple channels like email, live chat, social media from a unified inbox.
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ticketing
omnichannel
live-chat
Solve360: Cloud-Based Omnichannel Customer Support Software
Discover the all-in-one customer service software that unifies email, live chat, social media, and more for seamless omnichannel support.
What is Solve360?
Solve360 is a cloud-based customer service software designed to help companies deliver omnichannel customer support. It brings all customer conversations from multiple channels such as email, live chat, social media, and more into a unified inbox.
Key features of Solve360 include:
- Unified inbox to manage customer queries across channels
- SLA policies and automated workflows for query routing & assignment
- Smart canned responses to respond faster
- Customer management with unified profiles
- Performance analytics for agents and teams
- Mobile apps for agents to work on-the-go
- Secure integrations with business apps
- Omnichannel reporting
Solve360 aims to help customer service teams collaborate better to provide quick and consistent query resolution across channels. With its automation and AI capabilities, it can assist agents in responding faster and resolving more tickets. The software also provides insights to improve agent productivity and enhance customer experience.
Solve360 Features
Features
- Unified inbox
- Omnichannel support
- SLA management
- Knowledge base
- Ticketing system
- Real-time analytics
- Customer segmentation
- Automation workflows
Pricing
- Subscription-Based
Pros
Intuitive interface
Scalable
Integrates with CRM
Mobile access
Customizable
Cons
Steep learning curve
Limited custom reporting
Third-party integrations can be tricky
Lacks phone support
Official Links
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Top Business & Commerce and Customer Service and other similar apps like Solve360
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