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Solve360

Solve360

Solve360 is a cloud-based customer service software that helps companies deliver omnichannel customer support. It allows managing customer queries across multiple channels like email, live chat, social media from a unified inbox.
Business & Commerce Customer Service
customer-service ticketing omnichannel live-chat
Solve360 screenshot
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Solve360: Cloud-Based Omnichannel Customer Support Software

Discover the all-in-one customer service software that unifies email, live chat, social media, and more for seamless omnichannel support.

What is Solve360?

Solve360 is a cloud-based customer service software designed to help companies deliver omnichannel customer support. It brings all customer conversations from multiple channels such as email, live chat, social media, and more into a unified inbox.

Key features of Solve360 include:

  • Unified inbox to manage customer queries across channels
  • SLA policies and automated workflows for query routing & assignment
  • Smart canned responses to respond faster
  • Customer management with unified profiles
  • Performance analytics for agents and teams
  • Mobile apps for agents to work on-the-go
  • Secure integrations with business apps
  • Omnichannel reporting

Solve360 aims to help customer service teams collaborate better to provide quick and consistent query resolution across channels. With its automation and AI capabilities, it can assist agents in responding faster and resolving more tickets. The software also provides insights to improve agent productivity and enhance customer experience.

Solve360 Features

Features

  1. Unified inbox
  2. Omnichannel support
  3. SLA management
  4. Knowledge base
  5. Ticketing system
  6. Real-time analytics
  7. Customer segmentation
  8. Automation workflows

Pricing

  • Subscription-Based

Pros

Intuitive interface

Scalable

Integrates with CRM

Mobile access

Customizable

Cons

Steep learning curve

Limited custom reporting

Third-party integrations can be tricky

Lacks phone support

Official Links

Official Website
https://norada.com

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The Best Solve360 Alternatives

View all Solve360 alternatives with detailed comparison →

Top Business & Commerce and Customer Service and other similar apps like Solve360

Here are some alternatives to Solve360:

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TealCRM
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Copper CRM
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WORKetc CRM
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Bitrix24

Bitrix24 is an all-in-one cloud-based business software that provides tools for project management, customer relationship management (CRM), human resources (HR), team communications, document management, and other critical business operations.Some of the key features of Bitrix24 include:Project management tools for task management, Gantt charts, milestones, time tracking, etc.Sales CRM for managing...
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Insightly icon

Insightly

Insightly is a cloud-based customer relationship management (CRM) platform designed for small and medium businesses. It aims to provide an easy-to-use system to organize contacts, track communications history, manage leads and opportunities, schedule tasks and events, and gain insights from reports and analytics.Key features of Insightly CRM include:Contact management -...
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TealCRM

TealCRM is an open-source customer relationship management (CRM) software application designed specifically for small and medium-sized businesses. It features a suite of tools to organize and track customers, leads, sales, marketing campaigns, and more.Some key features of TealCRM include:Contact Management - Organize customer data with customized contact profiles, activity tracking,...
Copper CRM icon

Copper CRM

Copper CRM is a cloud-based customer relationship management (CRM) software designed to help small and medium sized businesses manage important sales and marketing tasks, including lead generation, prospect tracking, deal management, and customer support.Key features of Copper CRM include:Contact Management: Organize contact details for leads, prospects and customers including name,...
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WORKetc CRM icon

WORKetc CRM

WORKetc CRM is a robust yet easy-to-use customer relationship management platform tailored for small and medium-sized businesses. Here are some key features of WORKetc CRM:Contact Management - Organize all your customer and prospect contact details and interactions in one place. Segment contacts with custom tags.Sales Pipeline - Track sales opportunities...
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