Celpax vs kununu Mood

Struggling to choose between Celpax and kununu Mood? Both products offer unique advantages, making it a tough decision.

Celpax is a Business & Commerce solution with tags like call-center, contact-center, ivr, call-routing, skillsbased-routing, call-recording, analytics, reporting.

It boasts features such as Cloud-based call center software, Omnichannel customer engagement (voice, email, chat, SMS, social media), Interactive voice response (IVR), Call routing and skills-based routing, Call recording, Analytics and reporting and pros including Easy to set up and use, Scalable and flexible, Integrates with CRM and helpdesk software, Provides actionable insights with analytics, Can improve customer satisfaction.

On the other hand, kununu Mood is a Business & Commerce product tagged with pulse-surveys, employee-satisfaction, employee-engagement.

Its standout features include Anonymous employee feedback, Pulse surveys, Employee satisfaction and engagement measurement, Customizable survey templates, Real-time data and analytics, Benchmarking against industry peers, and it shines with pros like Provides valuable insights into employee sentiment, Allows for anonymous and honest feedback, Helps identify areas for improvement, Enables data-driven decision making.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Celpax

Celpax

Celpax is a cloud-based call center and contact center software solution that helps businesses manage customer interactions across voice, email, chat, SMS and social media channels. It provides features like IVR, call routing, skills-based routing, call recording, and advanced analytics and reporting.

Categories:
Business & Commerce Call Center Software
call-center contact-center ivr call-routing skillsbased-routing call-recording analytics reporting

Celpax Features

  1. Cloud-based call center software
  2. Omnichannel customer engagement (voice, email, chat, SMS, social media)
  3. Interactive voice response (IVR)
  4. Call routing and skills-based routing
  5. Call recording
  6. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable and flexible

Integrates with CRM and helpdesk software

Provides actionable insights with analytics

Can improve customer satisfaction

Cons

Can be expensive for large call centers

Limited customization options

Reliant on internet connectivity

May lack some advanced call center features

kununu Mood

kununu Mood

kununu Mood is an employee experience platform that allows organizations to get anonymous feedback from employees. It uses pulse surveys and analysis to measure employee satisfaction and engagement.

Categories:
Business & Commerce Employee Feedback
pulse-surveys employee-satisfaction employee-engagement

Kununu Mood Features

  1. Anonymous employee feedback
  2. Pulse surveys
  3. Employee satisfaction and engagement measurement
  4. Customizable survey templates
  5. Real-time data and analytics
  6. Benchmarking against industry peers

Pricing

  • Subscription-Based

Pros

Provides valuable insights into employee sentiment

Allows for anonymous and honest feedback

Helps identify areas for improvement

Enables data-driven decision making

Cons

Requires employee participation for effective data collection

May be perceived as intrusive by some employees

Needs ongoing management and analysis to derive meaningful insights