Chatwoot vs Chatlio

Struggling to choose between Chatwoot and Chatlio? Both products offer unique advantages, making it a tough decision.

Chatwoot is a Social & Communications solution with tags like opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

It boasts features such as Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations and pros including Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

On the other hand, Chatlio is a Social & Communications product tagged with chat, live-chat, chatbot, customer-support.

Its standout features include Real-time chat, Chatbots, Lead intelligence, Team inbox, Visitor tracking, Custom chat forms, Chat templates, Third-party integrations, and it shines with pros like Easy to use interface, Chatbots for automation, Lead scoring and profiles, Team collaboration features, Customizable chat forms, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors


Chatlio

Chatlio

Chatlio is a live chat and chatbot software designed for sales and support teams. It allows you to chat with website visitors in real-time, gather lead intelligence, and automate conversations with chatbots.

Categories:
chat live-chat chatbot customer-support

Chatlio Features

  1. Real-time chat
  2. Chatbots
  3. Lead intelligence
  4. Team inbox
  5. Visitor tracking
  6. Custom chat forms
  7. Chat templates
  8. Third-party integrations

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Chatbots for automation

Lead scoring and profiles

Team collaboration features

Customizable chat forms

Affordable pricing

Cons

Limited customization options

No video or voice chat

Basic reporting and analytics