Chatwoot vs Crowdstream

Struggling to choose between Chatwoot and Crowdstream? Both products offer unique advantages, making it a tough decision.

Chatwoot is a Social & Communications solution with tags like opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

It boasts features such as Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations and pros including Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

On the other hand, Crowdstream is a Business & Commerce product tagged with realtime, market-research, surveys, polls, feedback.

Its standout features include Real-time polling, Targeted surveys, Customizable questionnaires, Automated respondent targeting, Real-time results and analytics, Integration with other platforms, Custom branding of polls and surveys, Export results to Excel, PDF, etc., and it shines with pros like Fast turnaround on market research, Access to niche demographics, Cost-effective compared to focus groups, Unlimited questions and responses, User-friendly interface, Scalable to large sample sizes.

Feature	Chatwoot	Crowdstream
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Chatwoot

Description: Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Crowdstream

Description: Crowdstream is a real-time market research platform that enables companies to get quick feedback from targeted demographics. It allows creating polls, surveys, or open-ended questions and receiving responses from Crowdstream's network of respondents in real-time.

Key Features Comparison

Chatwoot Features

• Unlimited agents
• Canned responses
• Contact forms
• Real-time chat
• Team inbox
• Conversation tagging
• Chatbot integration
• Third-party integrations

Crowdstream Features

• Real-time polling
• Targeted surveys
• Customizable questionnaires
• Automated respondent targeting
• Real-time results and analytics
• Integration with other platforms
• Custom branding of polls and surveys
• Export results to Excel, PDF, etc.

Pros & Cons Analysis

Chatwoot

Pros

• Open source
• Free for unlimited agents
• Customizable and extensible
• Self-hosted option available
• Good documentation
• Active development community

Cons

• Limited native integrations
• Can be resource intensive to self-host
• Mobile app needs improvement
• Steeper learning curve than some competitors

Crowdstream

Pros

• Fast turnaround on market research
• Access to niche demographics
• Cost-effective compared to focus groups
• Unlimited questions and responses
• User-friendly interface
• Scalable to large sample sizes

Cons

• Narrow demographics may not represent general population
• Potential for low response rates
• No control over who responds to polls
• Possibility of biased responses
• No option for follow-up questions
• May lack qualitative depth

Pricing Comparison

Chatwoot

• Open Source
• Freemium

Crowdstream

• Subscription-Based