Chatwoot vs SendPulse

Struggling to choose between Chatwoot and SendPulse? Both products offer unique advantages, making it a tough decision.

Chatwoot is a Social & Communications solution with tags like opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

It boasts features such as Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations and pros including Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

On the other hand, SendPulse is a Online Services product tagged with email-marketing, newsletters, automation, analytics, ab-testing, crm-integration.

Its standout features include Drag-and-drop email builder, Email marketing campaigns, Contact management, Workflow automation, A/B testing, Analytics, and it shines with pros like Easy to use interface, Affordable pricing, Good deliverability, Integration with major CRMs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors


SendPulse

SendPulse

SendPulse is an email marketing and automation platform that allows users to create and send email newsletters, run email marketing campaigns, collect contacts, and automate workflows. It offers easy drag-and-drop email builder templates, A/B testing, analytics, and integration with CRMs.

Categories:
email-marketing newsletters automation analytics ab-testing crm-integration

SendPulse Features

  1. Drag-and-drop email builder
  2. Email marketing campaigns
  3. Contact management
  4. Workflow automation
  5. A/B testing
  6. Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Good deliverability

Integration with major CRMs

Cons

Limited segmentation options

No native social media integration

Support could be more responsive