ClickDesk vs Live Chat Live Help

Struggling to choose between ClickDesk and Live Chat Live Help? Both products offer unique advantages, making it a tough decision.

ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

On the other hand, Live Chat Live Help is a Social & Communications product tagged with live-chat, help-desk, customer-support, realtime-communication, visitor-tracking, chat-widgets.

Its standout features include Real-time chat widget, Agent roles and permissions, Canned responses, Visitor tracking, Chat transcripts and reporting, and it shines with pros like Easy to set up and use, Multiple chat widgets for different pages, Customizable interface, Mobile app for agents, Integrates with popular CRMs.

Feature	ClickDesk	Live Chat Live Help
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Live Chat Live Help

Description: Live Chat Live Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like chat widgets, visitor tracking, agent roles, canned responses, and reporting.

Key Features Comparison

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

Live Chat Live Help Features

• Real-time chat widget
• Agent roles and permissions
• Canned responses
• Visitor tracking
• Chat transcripts and reporting

Pros & Cons Analysis

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

Live Chat Live Help

Pros

• Easy to set up and use
• Multiple chat widgets for different pages
• Customizable interface
• Mobile app for agents
• Integrates with popular CRMs

Cons

• Limited features in free plan
• No phone or email support
• Third-party integrations cost extra
• Can be pricey for larger teams

Pricing Comparison

ClickDesk

• Subscription-Based

Live Chat Live Help

• Freemium
• Subscription-Based