ClickDesk vs Peek in

Struggling to choose between ClickDesk and Peek in? Both products offer unique advantages, making it a tough decision.

ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

On the other hand, Peek in is a Productivity product tagged with screen-recording, annotation, video-capture.

Its standout features include Screen recording, Webcam recording, Drawing tools, Text annotations, Cursor highlighting, GIF recorder, Basic video editing, and it shines with pros like Free and open source, Lightweight and easy to use, Intuitive interface, No watermarks on exports, Customizable hotkeys, GIF support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ClickDesk

ClickDesk

ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Categories:
help-desk customer-support shared-inbox knowledge-base customer-portal automation-workflows

ClickDesk Features

  1. Shared inbox
  2. Knowledge base
  3. Customer portal
  4. Automation workflows
  5. Live chat
  6. Email support
  7. Social media integration
  8. Ticketing system
  9. SLA and reporting

Pricing

  • Subscription-Based

Pros

Intuitive interface

Omnichannel support

Customizable workflows

Robust knowledge base

Real-time analytics

Cons

Can be pricey for small teams

Mobile app needs improvement

Setup and customization can be complex initially


Peek in

Peek in

Peek in is a lightweight screen recorder and annotation tool for windows. It allows users to easily record their screen, webcam, add text annotations, cursors and more. Peek in is designed to be simple and intuitive to use for quick screen recordings.

Categories:
screen-recording annotation video-capture

Peek in Features

  1. Screen recording
  2. Webcam recording
  3. Drawing tools
  4. Text annotations
  5. Cursor highlighting
  6. GIF recorder
  7. Basic video editing

Pricing

  • Free
  • Open Source

Pros

Free and open source

Lightweight and easy to use

Intuitive interface

No watermarks on exports

Customizable hotkeys

GIF support

Cons

Limited editing capabilities

No advanced recording options

Windows only