ClickDesk vs Peek in

Struggling to choose between ClickDesk and Peek in? Both products offer unique advantages, making it a tough decision.

ClickDesk is a Business & Commerce solution with tags like help-desk, customer-support, shared-inbox, knowledge-base, customer-portal, automation-workflows.

It boasts features such as Shared inbox, Knowledge base, Customer portal, Automation workflows, Live chat, Email support, Social media integration, Ticketing system, SLA and reporting and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust knowledge base, Real-time analytics.

On the other hand, Peek in is a Productivity product tagged with screen-recording, annotation, video-capture.

Its standout features include Screen recording, Webcam recording, Drawing tools, Text annotations, Cursor highlighting, GIF recorder, Basic video editing, and it shines with pros like Free and open source, Lightweight and easy to use, Intuitive interface, No watermarks on exports, Customizable hotkeys, GIF support.

Feature	ClickDesk	Peek in
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Productivity

Product Overview

ClickDesk

Description: ClickDesk is a customer service and help desk software that allows companies to provide online customer support through multiple channels like email, live chat, phone calls and social media. It includes features like shared inbox, knowledge base, customer portal and automation workflows.

Peek in

Description: Peek in is a lightweight screen recorder and annotation tool for windows. It allows users to easily record their screen, webcam, add text annotations, cursors and more. Peek in is designed to be simple and intuitive to use for quick screen recordings.

Key Features Comparison

ClickDesk Features

• Shared inbox
• Knowledge base
• Customer portal
• Automation workflows
• Live chat
• Email support
• Social media integration
• Ticketing system
• SLA and reporting

Peek in Features

• Screen recording
• Webcam recording
• Drawing tools
• Text annotations
• Cursor highlighting
• GIF recorder
• Basic video editing

Pros & Cons Analysis

ClickDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust knowledge base
• Real-time analytics

Cons

• Can be pricey for small teams
• Mobile app needs improvement
• Setup and customization can be complex initially

Peek in

Pros

• Free and open source
• Lightweight and easy to use
• Intuitive interface
• No watermarks on exports
• Customizable hotkeys
• GIF support

Cons

• Limited editing capabilities
• No advanced recording options
• Windows only

Pricing Comparison

ClickDesk

• Subscription-Based

Peek in

• Free
• Open Source