Clixtell vs INVOX Call Tracking

Struggling to choose between Clixtell and INVOX Call Tracking? Both products offer unique advantages, making it a tough decision.

Clixtell is a Business & Commerce solution with tags like customer-service, messaging, live-chat, social-media, unified-inbox.

It boasts features such as Unified inbox, Omnichannel support, Live chat, Knowledge base, Ticketing system, Real-time analytics, Customizable workflows and pros including Easy to use interface, Affordable pricing, Multiple integration options, Good for small businesses.

On the other hand, INVOX Call Tracking is a Business & Commerce product tagged with call-tracking, analytics, marketing-attribution.

Its standout features include Call Tracking and Analytics, Automated Call Transcription, Detailed Call Reports, Campaign Performance Tracking, Call Source Identification, Customizable Call Flows, Live Call Monitoring, Call Recording, Integrations with CRM and Marketing Tools, and it shines with pros like Comprehensive call tracking and analytics features, Automated call transcription for easy review, Detailed reporting on campaign performance, Ability to identify call sources for better optimization, Customizable call flows to enhance customer experience, Live call monitoring and call recording capabilities.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Clixtell

Clixtell

Clixtell is a customer service software designed for small businesses. It allows agents to have conversations with customers across multiple channels like phone, email, live chat, and social media from a unified inbox.

Categories:
Business & Commerce Customer Service
customer-service messaging live-chat social-media unified-inbox

Clixtell Features

  1. Unified inbox
  2. Omnichannel support
  3. Live chat
  4. Knowledge base
  5. Ticketing system
  6. Real-time analytics
  7. Customizable workflows

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Multiple integration options

Good for small businesses

Cons

Limited features compared to larger platforms

Can be slow with larger teams

Lacks advanced reporting

INVOX Call Tracking

INVOX Call Tracking

INVOX Call Tracking is a call tracking and analytics platform that allows businesses to track phone calls, understand customer conversations, and measure the impact of marketing campaigns. It provides insights into calls from different sources like PPC, social media, TV campaigns, etc.

Categories:
Business & Commerce Call Tracking
call-tracking analytics marketing-attribution

INVOX Call Tracking Features

  1. Call Tracking and Analytics
  2. Automated Call Transcription
  3. Detailed Call Reports
  4. Campaign Performance Tracking
  5. Call Source Identification
  6. Customizable Call Flows
  7. Live Call Monitoring
  8. Call Recording
  9. Integrations with CRM and Marketing Tools

Pricing

  • Subscription-Based

Pros

Comprehensive call tracking and analytics features

Automated call transcription for easy review

Detailed reporting on campaign performance

Ability to identify call sources for better optimization

Customizable call flows to enhance customer experience

Live call monitoring and call recording capabilities

Cons

Pricing may be higher compared to some competitors

Limited free trial or free plan options

Potential learning curve for non-technical users