Cobrowsing vs Surfly

Struggling to choose between Cobrowsing and Surfly? Both products offer unique advantages, making it a tough decision.

Cobrowsing is a Online Services solution with tags like cobrowsing, customer-service, live-support, remote-assistance.

It boasts features such as Real-time screen sharing, Co-browsing, Page highlighting, Form filling, Click-for-me, Session recording, Chat, Annotation tools and pros including Improves customer experience, Reduces support time, Increases conversion rates, Enables remote troubleshooting, Builds trust and transparency.

On the other hand, Surfly is a Online Services product tagged with cobrowsing, customer-support, screen-sharing.

Its standout features include Co-browsing, Screen sharing, Video chat, Form filling, Annotation tools, Session recording, Chatbot integration, Customizable interface, Multi-language support, and it shines with pros like Improves customer engagement, Enables remote assistance, Boosts sales conversions, Reduces support costs, Easy to implement.

Feature	Cobrowsing	Surfly
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

Cobrowsing

Description: Cobrowsing is a software feature that allows customer service agents to visually see and interact with a customer's web browser in real time during a support session. It enables agents to guide users through web processes more easily.

Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Key Features Comparison

Cobrowsing Features

• Real-time screen sharing
• Co-browsing
• Page highlighting
• Form filling
• Click-for-me
• Session recording
• Chat
• Annotation tools

Surfly Features

• Co-browsing
• Screen sharing
• Video chat
• Form filling
• Annotation tools
• Session recording
• Chatbot integration
• Customizable interface
• Multi-language support

Pros & Cons Analysis

Cobrowsing

Pros

• Improves customer experience
• Reduces support time
• Increases conversion rates
• Enables remote troubleshooting
• Builds trust and transparency

Cons

• Can be perceived as invasive
• Requires user consent
• Agent training required
• Integration with website required
• Security and privacy concerns

Surfly

Pros

• Improves customer engagement
• Enables remote assistance
• Boosts sales conversions
• Reduces support costs
• Easy to implement

Cons

• Can be perceived as invasive
• Requires training for agents
• Limited customization in basic plan

Pricing Comparison

Cobrowsing

• Freemium
• Subscription-Based

Surfly

• Freemium
• Subscription-Based