Collect.chat vs SurveyMonkey

Struggling to choose between Collect.chat and SurveyMonkey? Both products offer unique advantages, making it a tough decision.

Collect.chat is a Social & Communications solution with tags like live-chat, messaging, customer-support.

It boasts features such as Real-time chat, Omnichannel support, Chatbot integration, Visitor tracking, Live chat templates, Customizable chat widget, Team inbox, Chat transfer, Chat transcripts, Canned responses, Mobile SDK, REST API and pros including Intuitive interface, Omnichannel support, Chatbot integration, Customizable widgets, Mobile SDK, Affordable pricing.

On the other hand, SurveyMonkey is a Business & Commerce product tagged with survey, forms, questionnaires, data-collection.

Its standout features include Online survey creation, Customizable templates, Various question types, Survey logic, Distribution & collection options, and it shines with pros like Easy to use interface, Mobile optimization, Real-time results, Data analysis tools, Integrations, Security.

Feature	Collect.chat	SurveyMonkey
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Collect.chat

Description: Collect.chat is a customer support chat software that enables real-time conversations between businesses and their customers. It facilitates website live chat, in-app messaging, and email and SMS messaging.

SurveyMonkey

Description: SurveyMonkey is an online survey software that enables users to create professional online surveys quickly and easily. It offers a variety of customizable templates, question types, logic, and survey distribution & collection options to capture actionable data.

Key Features Comparison

Collect.chat Features

• Real-time chat
• Omnichannel support
• Chatbot integration
• Visitor tracking
• Live chat templates
• Customizable chat widget
• Team inbox
• Chat transfer
• Chat transcripts
• Canned responses
• Mobile SDK
• REST API

SurveyMonkey Features

• Online survey creation
• Customizable templates
• Various question types
• Survey logic
• Distribution & collection options

Pros & Cons Analysis

Collect.chat

Pros

• Intuitive interface
• Omnichannel support
• Chatbot integration
• Customizable widgets
• Mobile SDK
• Affordable pricing

Cons

• Limited third-party integrations
• No call support
• Limited custom reporting

SurveyMonkey

Pros

• Easy to use interface
• Mobile optimization
• Real-time results
• Data analysis tools
• Integrations
• Security

Cons

• Limit on number of questions in free version
• No data export in free version
• Limited custom branding in free version

Pricing Comparison

Collect.chat

• Freemium
• Subscription-Based

SurveyMonkey

• Free
• Standard
• Advantage
• Enterprise
• Platinum