Crisp vs Formito

Struggling to choose between Crisp and Formito? Both products offer unique advantages, making it a tough decision.

Crisp is a Social & Communications solution with tags like messaging, chat, email, sms, social-media, customer-service, customer-support.

It boasts features such as Unified inbox, Live chat, Email, SMS, Social media integration, Team collaboration, Conversation routing, Canned responses, Reporting and analytics and pros including Omnichannel support, Easy to use interface, Scalable, Integrations with other tools, Real-time team collaboration, Powerful analytics.

On the other hand, Formito is a Office & Productivity product tagged with form-builder, data-collection, surveys, questionnaires.

Its standout features include Drag and drop form builder, Multi-page forms, Conditional logic, File uploads, Custom themes, Form submission management, Data storage and exports, Analytics and reports, and it shines with pros like Intuitive and easy to use, Great for non-technical users, Good selection of form fields and options, Handles form submission and data collection automatically, Affordable pricing.

Feature	Crisp	Formito
Overall Score	N/A	N/A
Primary Category	Social & Communications	Office & Productivity

Product Overview

Crisp

Description: Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.

Formito

Description: Formito is a form building and data collection software. It allows users to easily create online forms, surveys, questionnaires, and more with a drag and drop form builder. Formito handles form submissions, data storage, and analytics out of the box.

Key Features Comparison

Crisp Features

• Unified inbox
• Live chat
• Email
• SMS
• Social media integration
• Team collaboration
• Conversation routing
• Canned responses
• Reporting and analytics

Formito Features

• Drag and drop form builder
• Multi-page forms
• Conditional logic
• File uploads
• Custom themes
• Form submission management
• Data storage and exports
• Analytics and reports

Pros & Cons Analysis

Crisp

Pros

• Omnichannel support
• Easy to use interface
• Scalable
• Integrations with other tools
• Real-time team collaboration
• Powerful analytics

Cons

• Can be pricey for small teams
• Limited customization options
• No phone support
• Steep learning curve initially

Formito

Pros

• Intuitive and easy to use
• Great for non-technical users
• Good selection of form fields and options
• Handles form submission and data collection automatically
• Affordable pricing

Cons

• Limited custom CSS options
• Lacks some advanced form options like signatures
• Analytics could be more robust
• No API access

Pricing Comparison

Crisp

• Freemium
• Subscription-Based

Formito

• Freemium
• Subscription-Based