Crisp vs Formito

Struggling to choose between Crisp and Formito? Both products offer unique advantages, making it a tough decision.

Crisp is a Social & Communications solution with tags like messaging, chat, email, sms, social-media, customer-service, customer-support.

It boasts features such as Unified inbox, Live chat, Email, SMS, Social media integration, Team collaboration, Conversation routing, Canned responses, Reporting and analytics and pros including Omnichannel support, Easy to use interface, Scalable, Integrations with other tools, Real-time team collaboration, Powerful analytics.

On the other hand, Formito is a Office & Productivity product tagged with form-builder, data-collection, surveys, questionnaires.

Its standout features include Drag and drop form builder, Multi-page forms, Conditional logic, File uploads, Custom themes, Form submission management, Data storage and exports, Analytics and reports, and it shines with pros like Intuitive and easy to use, Great for non-technical users, Good selection of form fields and options, Handles form submission and data collection automatically, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Crisp

Crisp

Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.

Categories:
messaging chat email sms social-media customer-service customer-support

Crisp Features

  1. Unified inbox
  2. Live chat
  3. Email
  4. SMS
  5. Social media integration
  6. Team collaboration
  7. Conversation routing
  8. Canned responses
  9. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Omnichannel support

Easy to use interface

Scalable

Integrations with other tools

Real-time team collaboration

Powerful analytics

Cons

Can be pricey for small teams

Limited customization options

No phone support

Steep learning curve initially


Formito

Formito

Formito is a form building and data collection software. It allows users to easily create online forms, surveys, questionnaires, and more with a drag and drop form builder. Formito handles form submissions, data storage, and analytics out of the box.

Categories:
form-builder data-collection surveys questionnaires

Formito Features

  1. Drag and drop form builder
  2. Multi-page forms
  3. Conditional logic
  4. File uploads
  5. Custom themes
  6. Form submission management
  7. Data storage and exports
  8. Analytics and reports

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use

Great for non-technical users

Good selection of form fields and options

Handles form submission and data collection automatically

Affordable pricing

Cons

Limited custom CSS options

Lacks some advanced form options like signatures

Analytics could be more robust

No API access