CustomerSure vs Get Satisfaction

Struggling to choose between CustomerSure and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

CustomerSure is a Business & Commerce solution with tags like customer-service, ticketing, knowledge-base, analytics.

It boasts features such as Knowledge base, Ticketing and workflow automation, Multi-channel support (email, chat, social media, phone), CSAT surveys, Analytics and reporting and pros including Intuitive and easy to use interface, Robust feature set for customer service teams, Integrations with popular software like Salesforce and Zendesk, Scales to support large contact volumes, Helps improve customer satisfaction.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	CustomerSure	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

CustomerSure

Description: CustomerSure is a customer service software that helps companies deliver exceptional support across channels like email, chat, social media, and phone. It includes features like knowledge base, ticketing workflow automation, csat surveys, and analytics.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

CustomerSure Features

• Knowledge base
• Ticketing and workflow automation
• Multi-channel support (email, chat, social media, phone)
• CSAT surveys
• Analytics and reporting

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

CustomerSure

Pros

• Intuitive and easy to use interface
• Robust feature set for customer service teams
• Integrations with popular software like Salesforce and Zendesk
• Scales to support large contact volumes
• Helps improve customer satisfaction

Cons

• Can be pricey for smaller businesses
• Mobile app needs improvement
• Setup and configuration can be complex initially
• Lacks niche features offered by some competitors

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

CustomerSure

• Subscription-Based
• Custom Pricing

Get Satisfaction

• Freemium
• Subscription-Based