Delighted vs Promoter.io

Struggling to choose between Delighted and Promoter.io? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, Promoter.io is a Business & Commerce product tagged with referral-marketing, word-of-mouth, analytics, optimization.

Its standout features include AI-powered referral marketing, Automated referral process, Analytics and optimization tools, Word-of-mouth marketing, Incentivized referrals, Social sharing, Referral tracking, and it shines with pros like Increases sales through referrals, Easy to set up and use, Detailed analytics and reporting, Automates referral process, Integrates with existing tools, Scales referral programs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Delighted

Delighted

Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Categories:
surveys customer-satisfaction net-promoter-score feedback analytics

Delighted Features

  1. Send NPS surveys via email & SMS
  2. Real-time dashboard to view NPS scores
  3. Automated workflows based on NPS responses
  4. Integration with CRM & support tools
  5. Segment customers & analyze NPS trends
  6. Custom branding & survey personalization
  7. API access to survey data & insights

Pricing

  • Subscription-Based

Pros

Simple and intuitive interface

Powerful segmentation and targeting

Automated follow-up on detractors

Easy to integrate with other tools

Great customer support

Affordable pricing

Cons

Limited customization of surveys

No advanced analytics or reporting

Slow loading times for large datasets

No offline survey options

Steep learning curve for setup


Promoter.io

Promoter.io

Promoter.io is an AI-powered referral marketing platform that helps companies increase sales through word-of-mouth and referral programs. It automates the referral process and provides analytics and optimization tools to improve results.

Categories:
referral-marketing word-of-mouth analytics optimization

Promoter.io Features

  1. AI-powered referral marketing
  2. Automated referral process
  3. Analytics and optimization tools
  4. Word-of-mouth marketing
  5. Incentivized referrals
  6. Social sharing
  7. Referral tracking

Pricing

  • Subscription-Based

Pros

Increases sales through referrals

Easy to set up and use

Detailed analytics and reporting

Automates referral process

Integrates with existing tools

Scales referral programs

Cons

Can be expensive for some businesses

Setup requires some technical knowledge

Must offer incentives for referrals

Referral fatigue if overused

Less customizable than building in-house