Delighted vs Promoter.io

Struggling to choose between Delighted and Promoter.io? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, Promoter.io is a Business & Commerce product tagged with referral-marketing, word-of-mouth, analytics, optimization.

Its standout features include AI-powered referral marketing, Automated referral process, Analytics and optimization tools, Word-of-mouth marketing, Incentivized referrals, Social sharing, Referral tracking, and it shines with pros like Increases sales through referrals, Easy to set up and use, Detailed analytics and reporting, Automates referral process, Integrates with existing tools, Scales referral programs.

Feature	Delighted	Promoter.io
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Promoter.io

Description: Promoter.io is an AI-powered referral marketing platform that helps companies increase sales through word-of-mouth and referral programs. It automates the referral process and provides analytics and optimization tools to improve results.

Key Features Comparison

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

Promoter.io Features

• AI-powered referral marketing
• Automated referral process
• Analytics and optimization tools
• Word-of-mouth marketing
• Incentivized referrals
• Social sharing
• Referral tracking

Pros & Cons Analysis

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

Promoter.io

Pros

• Increases sales through referrals
• Easy to set up and use
• Detailed analytics and reporting
• Automates referral process
• Integrates with existing tools
• Scales referral programs

Cons

• Can be expensive for some businesses
• Setup requires some technical knowledge
• Must offer incentives for referrals
• Referral fatigue if overused
• Less customizable than building in-house

Pricing Comparison

Delighted

• Subscription-Based

Promoter.io

• Subscription-Based