Delighted vs SoGoSurvey

Struggling to choose between Delighted and SoGoSurvey? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, SoGoSurvey is a Business & Commerce product tagged with survey, questionnaire, feedback.

Its standout features include Drag & drop survey builder, Customizable design themes, Skip logic & branching, Multiple question types, Data analytics & reports, Real-time results, Custom branding, Multi-language support, Email/link distribution, Survey logic, Data exports, Partial responses, Response validation, Survey versioning, User permissions, API access, Single & multi-page surveys, Mobile optimization, Survey quotas, Data filters, Custom CSS, White labeling, Survey cloning, and it shines with pros like Intuitive drag & drop builder, Customizable design themes, Powerful skip logic, Robust analytics and reports, Real-time results, Multi-language support, Easy distribution, Partial response saving, Survey versioning, API access, Mobile optimized.

Feature	Delighted	SoGoSurvey
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Delighted

Description: Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

SoGoSurvey

Description: SoGoSurvey is an online survey and questionnaire builder that allows users to easily create, distribute, and analyze surveys. It provides templates and customization options to design professional-looking surveys.

Key Features Comparison

Delighted Features

• Send NPS surveys via email & SMS
• Real-time dashboard to view NPS scores
• Automated workflows based on NPS responses
• Integration with CRM & support tools
• Segment customers & analyze NPS trends
• Custom branding & survey personalization
• API access to survey data & insights

SoGoSurvey Features

• Drag & drop survey builder
• Customizable design themes
• Skip logic & branching
• Multiple question types
• Data analytics & reports
• Real-time results
• Custom branding
• Multi-language support
• Email/link distribution
• Survey logic
• Data exports
• Partial responses
• Response validation
• Survey versioning
• User permissions
• API access
• Single & multi-page surveys
• Mobile optimization
• Survey quotas
• Data filters
• Custom CSS
• White labeling
• Survey cloning

Pros & Cons Analysis

Delighted

Pros

• Simple and intuitive interface
• Powerful segmentation and targeting
• Automated follow-up on detractors
• Easy to integrate with other tools
• Great customer support
• Affordable pricing

Cons

• Limited customization of surveys
• No advanced analytics or reporting
• Slow loading times for large datasets
• No offline survey options
• Steep learning curve for setup

SoGoSurvey

Pros

• Intuitive drag & drop builder
• Customizable design themes
• Powerful skip logic
• Robust analytics and reports
• Real-time results
• Multi-language support
• Easy distribution
• Partial response saving
• Survey versioning
• API access
• Mobile optimized

Cons

• No offline surveys
• Limited free plan
• No data connectors
• Steep learning curve for advanced features

Pricing Comparison

Delighted

• Subscription-Based

SoGoSurvey

• Freemium
• Subscription-based