Delighted vs SurveyLab

Struggling to choose between Delighted and SurveyLab? Both products offer unique advantages, making it a tough decision.

Delighted is a Business & Commerce solution with tags like surveys, customer-satisfaction, net-promoter-score, feedback, analytics.

It boasts features such as Send NPS surveys via email & SMS, Real-time dashboard to view NPS scores, Automated workflows based on NPS responses, Integration with CRM & support tools, Segment customers & analyze NPS trends, Custom branding & survey personalization, API access to survey data & insights and pros including Simple and intuitive interface, Powerful segmentation and targeting, Automated follow-up on detractors, Easy to integrate with other tools, Great customer support, Affordable pricing.

On the other hand, SurveyLab is a Business & Commerce product tagged with survey, questionnaire, form-builder.

Its standout features include Drag-and-drop form builder, Various question types, Customizable survey design, Integrations with third-party apps, Response analysis and reporting, White-label branding, Multilingual support, Logic branching and skip logic, Real-time response monitoring, Mobile-friendly surveys, and it shines with pros like Intuitive and user-friendly interface, Wide range of question types and customization options, Robust data analysis and reporting tools, Seamless integration with popular apps and platforms, Affordable pricing options for different business needs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Delighted

Delighted

Delighted is a customer experience and net promoter score (NPS) software. It allows businesses to send surveys via email and SMS to get feedback from customers. Delighted then analyzes the survey responses and provides insights into customer satisfaction levels across various segments.

Categories:
surveys customer-satisfaction net-promoter-score feedback analytics

Delighted Features

  1. Send NPS surveys via email & SMS
  2. Real-time dashboard to view NPS scores
  3. Automated workflows based on NPS responses
  4. Integration with CRM & support tools
  5. Segment customers & analyze NPS trends
  6. Custom branding & survey personalization
  7. API access to survey data & insights

Pricing

  • Subscription-Based

Pros

Simple and intuitive interface

Powerful segmentation and targeting

Automated follow-up on detractors

Easy to integrate with other tools

Great customer support

Affordable pricing

Cons

Limited customization of surveys

No advanced analytics or reporting

Slow loading times for large datasets

No offline survey options

Steep learning curve for setup


SurveyLab

SurveyLab

SurveyLab is an online survey and questionnaire builder that allows users to easily create professional surveys, distribute them, and analyze responses. It has a drag-and-drop form builder, various question types, the ability to customize survey design, and integrations with third-party apps.

Categories:
survey questionnaire form-builder

SurveyLab Features

  1. Drag-and-drop form builder
  2. Various question types
  3. Customizable survey design
  4. Integrations with third-party apps
  5. Response analysis and reporting
  6. White-label branding
  7. Multilingual support
  8. Logic branching and skip logic
  9. Real-time response monitoring
  10. Mobile-friendly surveys

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and user-friendly interface

Wide range of question types and customization options

Robust data analysis and reporting tools

Seamless integration with popular apps and platforms

Affordable pricing options for different business needs

Cons

Limited free plan features

Advanced features may require higher-tier subscriptions

Potential learning curve for non-technical users

Limited survey response export options in lower tiers