Deskpro vs Helpman

Struggling to choose between Deskpro and Helpman? Both products offer unique advantages, making it a tough decision.

Deskpro is a Business & Commerce solution with tags like helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

It boasts features such as Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support and pros including Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

On the other hand, Helpman is a Office & Productivity product tagged with documentation, help-files, user-manuals, knowledge-bases.

Its standout features include Centralized help authoring, Context-sensitive help, Online knowledge base, Multi-format publishing, Team collaboration, Version control, Customizable templates, Multilingual support, Search engine optimization, Dynamic content filtering, Contextual help links, Feedback management, Usage analytics, and it shines with pros like Easy to use WYSIWYG editor, Flexible content structuring, Robust publishing options, Collaboration and version control, SEO optimization, Multilingual support, Customizable templates and themes, Usage analytics and feedback.

Feature	Deskpro	Helpman
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

Deskpro

Description: Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Helpman

Description: Helpman is a documentation tool that helps create and organize help files, user manuals, knowledge bases, and online documentation for software products and applications. It simplifies authoring, organizing, and publishing help systems.

Key Features Comparison

Deskpro Features

• Ticketing system
• Knowledge base
• Live chat
• Automation
• Reporting
• Multi-channel support

Helpman Features

• Centralized help authoring
• Context-sensitive help
• Online knowledge base
• Multi-format publishing
• Team collaboration
• Version control
• Customizable templates
• Multilingual support
• Search engine optimization
• Dynamic content filtering
• Contextual help links
• Feedback management
• Usage analytics

Pros & Cons Analysis

Deskpro

Pros

• Easy to use interface
• Powerful automation capabilities
• Robust knowledge base
• Omnichannel support
• Customizable workflows

Cons

• Can be pricey for smaller teams
• Mobile app needs improvement
• Setup and configuration can be complex initially

Helpman

Pros

• Easy to use WYSIWYG editor
• Flexible content structuring
• Robust publishing options
• Collaboration and version control
• SEO optimization
• Multilingual support
• Customizable templates and themes
• Usage analytics and feedback

Cons

• Steep learning curve
• Limitations for large documentation sets
• Lack of API documentation features
• Can be pricey for small teams

Pricing Comparison

Deskpro

• Subscription-Based
• Custom Pricing

Helpman

• Subscription-Based
• Pay-As-You-Go