Dialog Messenger vs Cisco Jabber

Struggling to choose between Dialog Messenger and Cisco Jabber? Both products offer unique advantages, making it a tough decision.

Dialog Messenger is a Social & Communications solution with tags like messaging, omnichannel, automation, analytics, customer-engagement.

It boasts features such as Omnichannel messaging - supports 30+ messaging channels like WhatsApp, Messenger, SMS, Apple Business Chat, etc., Conversation automation - bots, workflows, triggers to automate conversations, Analytics - insights into customer conversations and engagement metrics, API integration - integrate with CRM, support desk, etc., Templates - reusable message templates for engagement campaigns, Queuing - organize high volume conversations into queues for agents, Live chat - real-time messaging with customers and pros including Easy to get started and use, Scales to high volume conversations, Unified inbox across channels, Rich automation capabilities, Powerful analytics and insights, Integrates with other business systems, Secure and compliant.

On the other hand, Cisco Jabber is a Social & Communications product tagged with instant-messaging, video-conferencing, screen-sharing, presence, unified-communications.

Its standout features include Voice and video calling, Instant messaging, Presence and availability, Screen sharing, File transfer, Integration with calendars, Voicemail, Call recording, and it shines with pros like Unified communications, Cross-platform availability, Integration with other Cisco products, Customizable interface, Secure communications.

Feature	Dialog Messenger	Cisco Jabber
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Dialog Messenger

Description: Dialog Messenger is a free cloud-based business messaging platform that enables companies to have meaningful conversations with customers at scale across 30+ messaging channels. It provides omnichannel capabilities, automation tools, and analytics to optimize customer engagement.

Cisco Jabber

Description: Cisco Jabber is a unified communications application that allows users to make audio and video calls, send instant messages, share screens and files, and view others' availability. It integrates with common business tools and directories.

Key Features Comparison

Dialog Messenger Features

• Omnichannel messaging - supports 30+ messaging channels like WhatsApp, Messenger, SMS, Apple Business Chat, etc.
• Conversation automation - bots, workflows, triggers to automate conversations
• Analytics - insights into customer conversations and engagement metrics
• API integration - integrate with CRM, support desk, etc.
• Templates - reusable message templates for engagement campaigns
• Queuing - organize high volume conversations into queues for agents
• Live chat - real-time messaging with customers

Cisco Jabber Features

• Voice and video calling
• Instant messaging
• Presence and availability
• Screen sharing
• File transfer
• Integration with calendars
• Voicemail
• Call recording

Pros & Cons Analysis

Dialog Messenger

Pros

• Easy to get started and use
• Scales to high volume conversations
• Unified inbox across channels
• Rich automation capabilities
• Powerful analytics and insights
• Integrates with other business systems
• Secure and compliant

Cons

• Can get pricey for large enterprises
• Mobile app needs improvement
• Some more advanced features require developer skills
• Limited identity verification capabilities
• Steep learning curve for some features

Cisco Jabber

Pros

• Unified communications
• Cross-platform availability
• Integration with other Cisco products
• Customizable interface
• Secure communications

Cons

• Can be complex to set up and manage
• Requires specific Cisco infrastructure
• Some features may require additional licensing
• Not as full-featured as standalone apps like Zoom

Pricing Comparison

Dialog Messenger

• Freemium
• Subscription-Based

Cisco Jabber

• Subscription-Based
• Pay-As-You-Go