Dialog Messenger
Dialog Messenger is a free cloud-based business messaging platform that enables companies to have meaningful conversations with customers at scale across 30+ messaging channels. It provides omnichannel capabilities, automation tools, and analytics to optimize customer engagement.
messaging
omnichannel
automation
analytics
customer-engagement
Dialog Messenger: Cloud-Based Business Messaging Platform
Dialog Messenger is a free cloud-based business messaging platform that enables companies to have meaningful conversations with customers at scale across 30+ messaging channels. It provides omnichannel capabilities, automation tools, and analytics to optimize customer engagement.
What is Dialog Messenger?
Dialog Messenger is a cloud-based business messaging platform designed for companies to have meaningful conversations with customers at scale. It enables businesses to connect with customers across 30+ messaging channels including SMS, WhatsApp, Apple Business Chat, Google Business Messages, Facebook Messenger, and more.
Key features of Dialog Messenger include:
- Omnichannel messaging - Connect with customers on their preferred messaging channels through a unified inbox.
- Conversation builder - Build and automate conversational flows to handle common customer inquiries.
- Analytics - Gain insights into critical metrics like message delivery rate, response times, sentiment analysis, and more.
- Live chat - Chat with customers in real-time with Dialog Messenger's integrated live chat.
- CRM integrations - Integrate Dialog Messenger with popular CRMs like Salesforce, Zendesk, and more.
- Templates - Choose from a library of pre-built industry or use case-based templates.
- Flexible pricing - Offers usage-based pricing, monthly plans, and customized enterprise plans.
Overall, Dialog Messenger enables businesses to deliver messaging experiences that feel more personal while scaling customer conversations across teams and channels. Its automation and analytics provide the insights needed to optimize the customer experience over time.
Dialog Messenger Features
Features
- Omnichannel messaging - supports 30+ messaging channels like WhatsApp, Messenger, SMS, Apple Business Chat, etc.
- Conversation automation - bots, workflows, triggers to automate conversations
- Analytics - insights into customer conversations and engagement metrics
- API integration - integrate with CRM, support desk, etc.
- Templates - reusable message templates for engagement campaigns
- Queuing - organize high volume conversations into queues for agents
- Live chat - real-time messaging with customers
Pricing
- Freemium
- Subscription-Based
Pros
Easy to get started and use
Scales to high volume conversations
Unified inbox across channels
Rich automation capabilities
Powerful analytics and insights
Integrates with other business systems
Secure and compliant
Cons
Can get pricey for large enterprises
Mobile app needs improvement
Some more advanced features require developer skills
Limited identity verification capabilities
Steep learning curve for some features
Official Links
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