DigiSpoke vs Smartsheet

Struggling to choose between DigiSpoke and Smartsheet? Both products offer unique advantages, making it a tough decision.

DigiSpoke is a Business & Commerce solution with tags like customer-service, help-desk, ticketing, surveys, omnichannel.

It boasts features such as Shared inboxes, Helpdesk ticketing, Knowledge base, CSAT surveys, Multi-channel support, SLA management, Canned responses, Conversation routing, Real-time analytics and pros including Easy to set up and use, Intuitive interface, Omnichannel support, Shared team inboxes, Multiple integration options, Affordable pricing.

On the other hand, Smartsheet is a Office & Productivity product tagged with collaboration, project-management, workflow-automation.

Its standout features include Gantt charts, File attachment and collaboration, Automated workflows, Integrations with other apps, and it shines with pros like Intuitive spreadsheet-like interface, Real-time collaboration, Robust project management features, Highly customizable and integratable.

Feature	DigiSpoke	Smartsheet
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

DigiSpoke

Description: DigiSpoke is a customer service software that provides omni-channel support and helps manage customer queries across multiple platforms. It offers features like shared inboxes, CSAT surveys, help desk ticketing and more.

Smartsheet

Description: Smartsheet is a collaborative work management and project management software. It uses a spreadsheet-like interface to help teams plan, capture, manage, and report on work. Key features include Gantt charts, file attachment and collaboration, automated workflows, and integrations with other apps.

Key Features Comparison

DigiSpoke Features

• Shared inboxes
• Helpdesk ticketing
• Knowledge base
• CSAT surveys
• Multi-channel support
• SLA management
• Canned responses
• Conversation routing
• Real-time analytics

Smartsheet Features

• Gantt charts
• File attachment and collaboration
• Automated workflows
• Integrations with other apps

Pros & Cons Analysis

DigiSpoke

Pros

• Easy to set up and use
• Intuitive interface
• Omnichannel support
• Shared team inboxes
• Multiple integration options
• Affordable pricing

Cons

• Limited customization options
• No call center functionality
• No self-service portal
• Third-party integrations can be buggy

Smartsheet

Pros

• Intuitive spreadsheet-like interface
• Real-time collaboration
• Robust project management features
• Highly customizable and integratable

Cons

• Can be pricey for larger teams
• Steep learning curve
• Mobile apps lack some desktop features

Pricing Comparison

DigiSpoke

• Freemium
• Subscription-based

Smartsheet

• Freemium
• Subscription-Based