DigiSpoke vs Smartsheet

Struggling to choose between DigiSpoke and Smartsheet? Both products offer unique advantages, making it a tough decision.

DigiSpoke is a Business & Commerce solution with tags like customer-service, help-desk, ticketing, surveys, omnichannel.

It boasts features such as Shared inboxes, Helpdesk ticketing, Knowledge base, CSAT surveys, Multi-channel support, SLA management, Canned responses, Conversation routing, Real-time analytics and pros including Easy to set up and use, Intuitive interface, Omnichannel support, Shared team inboxes, Multiple integration options, Affordable pricing.

On the other hand, Smartsheet is a Office & Productivity product tagged with collaboration, project-management, workflow-automation.

Its standout features include Gantt charts, File attachment and collaboration, Automated workflows, Integrations with other apps, and it shines with pros like Intuitive spreadsheet-like interface, Real-time collaboration, Robust project management features, Highly customizable and integratable.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

DigiSpoke

DigiSpoke

DigiSpoke is a customer service software that provides omni-channel support and helps manage customer queries across multiple platforms. It offers features like shared inboxes, CSAT surveys, help desk ticketing and more.

Categories:
Business & Commerce Customer Service
customer-service help-desk ticketing surveys omnichannel

DigiSpoke Features

  1. Shared inboxes
  2. Helpdesk ticketing
  3. Knowledge base
  4. CSAT surveys
  5. Multi-channel support
  6. SLA management
  7. Canned responses
  8. Conversation routing
  9. Real-time analytics

Pricing

  • Freemium
  • Subscription-based

Pros

Easy to set up and use

Intuitive interface

Omnichannel support

Shared team inboxes

Multiple integration options

Affordable pricing

Cons

Limited customization options

No call center functionality

No self-service portal

Third-party integrations can be buggy

Smartsheet

Smartsheet

Smartsheet is a collaborative work management and project management software. It uses a spreadsheet-like interface to help teams plan, capture, manage, and report on work. Key features include Gantt charts, file attachment and collaboration, automated workflows, and integrations with other apps.

Categories:
Office & Productivity Project Management
collaboration project-management workflow-automation

Smartsheet Features

  1. Gantt charts
  2. File attachment and collaboration
  3. Automated workflows
  4. Integrations with other apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive spreadsheet-like interface

Real-time collaboration

Robust project management features

Highly customizable and integratable

Cons

Can be pricey for larger teams

Steep learning curve

Mobile apps lack some desktop features