DigiSpoke

DigiSpoke is a customer service software that provides omni-channel support and helps manage customer queries across multiple platforms. It offers features like shared inboxes, CSAT surveys, help desk ticketing and more.

DigiSpoke alternatives ➤

What is DigiSpoke?

DigiSpoke is a cloud-based customer service software designed to help support teams manage customer queries seamlessly across multiple platforms and channels. It provides a shared inbox that lets you view and respond to customer emails, chats, calls and social media messages from a unified interface.

Key features of DigiSpoke include:

Shared inbox for managing customer queries across email, live chat, voice calls, SMS and social media
Help desk ticketing system for assigning, prioritizing and resolving customer issues
Customer satisfaction (CSAT) surveys to measure and improve customer experience
Skills-based routing to automatically assign tickets to the right agents
Canned response templates for standard queries
Reports and analytics for insights into query volumes, resolution times, agent performance etc.

With its omni-channel support and intelligent automation, DigiSpoke helps streamline customer service operations. Its centralized help desk allows better collaboration between agents. Role-based access provides flexibility in managing teams and permissions. Overall, DigiSpoke is a complete customer service platform for modern support teams.

Official Links

Official Website
www.digispoke.com

The Best DigiSpoke Alternatives

Top Apps like DigiSpoke

monday.com, Microsoft Project, GanttProject, Bitrix24, ProjectLibre, Smartsheet, Teamwork , Redbooth, Wrike, Freedcamp are some alternatives to DigiSpoke.

Sugggest an alternative ❐

Monday.com

monday.com is a work operating system that empowers organizations to build custom workflows that fit their every need. With monday.com, teams can create their own software environment to manage projects, processes, and everyday work.Key features of monday.com include:Customizable dashboards and views to visualize workCustomizable forms...

Microsoft Project

Microsoft Project is a project management software tool developed and sold by Microsoft. It is designed to assist project managers in developing plans, assigning resources to tasks, tracking progress, managing budgets, and analyzing workloads.Key features of Microsoft Project include:Gantt charts and customizable views for visualizing project schedulesTools for...

GanttProject

GanttProject is an open-source desktop application for project scheduling and management. It allows users to create Gantt charts to visualize project timelines and schedules. Key features include:Creating tasks and milestonesSetting task dependenciesAssigning resourcesTracking progressExporting charts to PDF or image filesGanttProject is designed for planning and tracking individual or team-based...

Bitrix24

Bitrix24 is an all-in-one cloud-based business software that provides tools for project management, customer relationship management (CRM), human resources (HR), team communications, document management, and other critical business operations.Some of the key features of Bitrix24 include:Project management tools for task management, Gantt charts, milestones, time tracking, etc.Sales...

ProjectLibre

ProjectLibre is an open-source project management software used for project planning, scheduling, resource allocation and managing agile projects. It is a good alternative to Microsoft Project with similar functionality.Some key features of ProjectLibre:Create projects and break them into tasks with durations, dependencies and resource assignmentsGantt chart view for...

Smartsheet

Smartsheet is a cloud-based collaborative work management and project management software designed to help teams plan, capture, manage, automate, and report on work. It provides an intuitive, spreadsheet-like interface that allows non-technical users to quickly get up and running.With Smartsheet, teams can create workflows, Gantt charts, calendars, reports and...

Teamwork

Teamwork is a comprehensive online project management and collaboration software designed for teams of all sizes. It provides a wide range of features to help teams organize work, collaborate effectively, and get things done.With Teamwork, you can manage projects and tasks, track time for billing purposes, host files and...

Redbooth

Redbooth is a cloud-based project management and team collaboration software designed to help organizations plan and execute projects efficiently. It provides tools to organize tasks, share files, track time, hold discussions, and keep everyone updated on the latest project developments.Some key features of Redbooth include:Task lists and kanban...

Wrike

Wrike is a flexible project management software designed to help organizations manage workflows, collaborate on projects, and oversee tasks. With robust features for project planning, scheduling, resource allocation, status tracking, reporting, and more, Wrike provides visibility into projects and workloads so teams can achieve goals and executives can monitor progress...

Freedcamp

Freedcamp is a feature-rich yet easy-to-use project management and collaboration software designed for teams of all sizes. It helps plan, organize and track tasks, deadlines, files and discussions in one place.Some key features of Freedcamp include:Tasks management with categories, priorities, assignees, due dates, comments etc.Discussions and messaging...