DigiSpoke
DigiSpoke is a customer service software that provides omni-channel support and helps manage customer queries across multiple platforms. It offers features like shared inboxes, CSAT surveys, help desk ticketing and more.
customer-service
help-desk
ticketing
surveys
omnichannel
DigiSpoke: Customer Service Software
DigiSpoke is a customer service software that provides omni-channel support and helps manage customer queries across multiple platforms. It offers features like shared inboxes, CSAT surveys, help desk ticketing and more.
What is DigiSpoke?
DigiSpoke is a cloud-based customer service software designed to help support teams manage customer queries seamlessly across multiple platforms and channels. It provides a shared inbox that lets you view and respond to customer emails, chats, calls and social media messages from a unified interface.
Key features of DigiSpoke include:
- Shared inbox for managing customer queries across email, live chat, voice calls, SMS and social media
- Help desk ticketing system for assigning, prioritizing and resolving customer issues
- Customer satisfaction (CSAT) surveys to measure and improve customer experience
- Skills-based routing to automatically assign tickets to the right agents
- Canned response templates for standard queries
- Reports and analytics for insights into query volumes, resolution times, agent performance etc.
With its omni-channel support and intelligent automation, DigiSpoke helps streamline customer service operations. Its centralized help desk allows better collaboration between agents. Role-based access provides flexibility in managing teams and permissions. Overall, DigiSpoke is a complete customer service platform for modern support teams.
DigiSpoke Features
Features
- Shared inboxes
- Helpdesk ticketing
- Knowledge base
- CSAT surveys
- Multi-channel support
- SLA management
- Canned responses
- Conversation routing
- Real-time analytics
Pricing
- Freemium
- Subscription-based
Pros
Easy to set up and use
Intuitive interface
Omnichannel support
Shared team inboxes
Multiple integration options
Affordable pricing
Cons
Limited customization options
No call center functionality
No self-service portal
Third-party integrations can be buggy
Official Links
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