Smartsheet vs DigiSpoke

Struggling to choose between Smartsheet and DigiSpoke? Both products offer unique advantages, making it a tough decision.

Smartsheet is a Office & Productivity solution with tags like collaboration, project-management, workflow-automation.

It boasts features such as Gantt charts, File attachment and collaboration, Automated workflows, Integrations with other apps and pros including Intuitive spreadsheet-like interface, Real-time collaboration, Robust project management features, Highly customizable and integratable.

On the other hand, DigiSpoke is a Business & Commerce product tagged with customer-service, help-desk, ticketing, surveys, omnichannel.

Its standout features include Shared inboxes, Helpdesk ticketing, Knowledge base, CSAT surveys, Multi-channel support, SLA management, Canned responses, Conversation routing, Real-time analytics, and it shines with pros like Easy to set up and use, Intuitive interface, Omnichannel support, Shared team inboxes, Multiple integration options, Affordable pricing.

Feature	Smartsheet	DigiSpoke
Overall Score	N/A	N/A
Primary Category	Office & Productivity	Business & Commerce

Product Overview

Smartsheet

Description: Smartsheet is a collaborative work management and project management software. It uses a spreadsheet-like interface to help teams plan, capture, manage, and report on work. Key features include Gantt charts, file attachment and collaboration, automated workflows, and integrations with other apps.

DigiSpoke

Description: DigiSpoke is a customer service software that provides omni-channel support and helps manage customer queries across multiple platforms. It offers features like shared inboxes, CSAT surveys, help desk ticketing and more.

Key Features Comparison

Smartsheet Features

• Gantt charts
• File attachment and collaboration
• Automated workflows
• Integrations with other apps

DigiSpoke Features

• Shared inboxes
• Helpdesk ticketing
• Knowledge base
• CSAT surveys
• Multi-channel support
• SLA management
• Canned responses
• Conversation routing
• Real-time analytics

Pros & Cons Analysis

Smartsheet

Pros

• Intuitive spreadsheet-like interface
• Real-time collaboration
• Robust project management features
• Highly customizable and integratable

Cons

• Can be pricey for larger teams
• Steep learning curve
• Mobile apps lack some desktop features

DigiSpoke

Pros

• Easy to set up and use
• Intuitive interface
• Omnichannel support
• Shared team inboxes
• Multiple integration options
• Affordable pricing

Cons

• Limited customization options
• No call center functionality
• No self-service portal
• Third-party integrations can be buggy

Pricing Comparison

Smartsheet

• Freemium
• Subscription-Based

DigiSpoke

• Freemium
• Subscription-based