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Empathy vs Freshchat

A side-by-side look at Empathy and Freshchat. For an in-depth review of either product, follow the links below.

Empathy

Empathy

Social & Communications

Empathy is an open source instant messaging client that supports text, voice and video chat. It uses the Telepathy framework and integrates with the GNOME desktop environment. Empathy supports popular protocols like XMPP, IRC, Facebook Messenger, and more.

chatmessagingvoipxmppirc
Freshchat

Freshchat

Social & Communications

Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.

live-chatbotsshared-inboxesautomation-workflowscustomer-engagement