erplain vs Zammad

erplain

Description: erplain is an open-source, visual tool for designing entity relationship diagrams and database models. It allows users to visually map out databases with entities, attributes, and relationships in an intuitive graphical interface.

Type: software

Pricing: Open Source

Zammad

Description: Zammad is an open-source helpdesk and customer support system. It features ticket management, knowledge base, customer portal, and integrations with various other business systems. Zammad aims to provide an affordable alternative to expensive commercial systems with similar functionality.

Type: software

Pricing: Open Source

erplain Features

• Visual design of entity relationship diagrams (ERDs) and database models
• Intuitive graphical interface for mapping entities, attributes, and relationships
• Support for various database types including MySQL, PostgreSQL, SQLite, and more
• Ability to generate SQL scripts for database creation and schema changes
• Collaborative features for team-based database design
• Export diagrams to various formats including PNG, SVG, and PDF

Zammad Features

• Ticketing system for managing customer support requests
• Knowledge base for self-service help
• Customer portal for account management
• SLA and escalation management
• Reporting and analytics
• Email piping and POP3/IMAP import
• REST API and webhooks
• Multi-channel support (email, social media, chat, etc)
• Customizable workflows
• Role-based access control
• Multi-language support
• Integration with LDAP, SAML, CalDAV

erplain

• Open Source

Zammad

• Open Source