erxes vs Chaskiq

Struggling to choose between erxes and Chaskiq? Both products offer unique advantages, making it a tough decision.

erxes is a Business & Commerce solution with tags like crm, conversations, support, engagement, analytics, integrations, opensource.

It boasts features such as Unified inbox, Multi-channel support, Campaign management, Lead management, Contact profiles, Analytics, Integrations and pros including Open source, Unified platform, Customizable, Scalable.

On the other hand, Chaskiq is a Social & Communications product tagged with live-chat, email, messaging, customer-support.

Its standout features include Live Chat, Email Marketing, Help Desk, Knowledge Base, Conversation Funnels, Team Inboxes, Automation, Integrations, Custom Bots, Real-Time Analytics, and it shines with pros like Open source and self-hosted, Highly customizable, Good selection of features, Active development community, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

erxes

erxes

Erxes is an open-source customer engagement and support platform. It allows businesses to manage customer conversations across multiple channels like email, live chat, social media from one unified inbox. Key features include campaign and lead management, contact profiles, analytics and integrations.

Categories:
Business & Commerce Customer Relationship Management
crm conversations support engagement analytics integrations opensource

Erxes Features

  1. Unified inbox
  2. Multi-channel support
  3. Campaign management
  4. Lead management
  5. Contact profiles
  6. Analytics
  7. Integrations

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source

Unified platform

Customizable

Scalable

Cons

Steep learning curve

Limited native integrations

Can be resource intensive

Chaskiq

Chaskiq

Chaskiq is an open-source alternative to Intercom, providing similar features for managing conversations with customers. It allows businesses to communicate with customers via live chat, email, and messaging platforms.

Categories:
Social & Communications Customer Engagement
live-chat email messaging customer-support

Chaskiq Features

  1. Live Chat
  2. Email Marketing
  3. Help Desk
  4. Knowledge Base
  5. Conversation Funnels
  6. Team Inboxes
  7. Automation
  8. Integrations
  9. Custom Bots
  10. Real-Time Analytics

Pricing

  • Open Source
  • Freemium
  • Custom Pricing

Pros

Open source and self-hosted

Highly customizable

Good selection of features

Active development community

Affordable pricing

Cons

Steeper learning curve than SaaS alternatives

Limited native integrations

Less polished UI than competitors

Lacks some advanced features of paid tools