Escalated vs DataDome

Struggling to choose between Escalated and DataDome? Both products offer unique advantages, making it a tough decision.

Escalated is a Business & Commerce solution with tags like ticketing, automation, customer-support.

It boasts features such as Ticket management, Ticket assignment, SLA tracking, Canned responses, Custom automation rules, Reporting and analytics and pros including Centralizes customer support in one place, Automates repetitive tasks, Provides visibility into support operations, Customizable to fit business needs.

On the other hand, DataDome is a Security & Privacy product tagged with web-application-firewall, waf, ddos-protection, bot-protection, scraping-protection, api-protection, machine-learning.

Its standout features include Real-time bot detection using machine learning, Blocking of malicious bots and scrapers, Protection against DDoS attacks, JavaScript challenge to distinguish humans from bots, Custom rules to block or allow traffic, APIs to integrate with your stack, Global CDN to absorb volumetric attacks, Web dashboard and mobile app, and it shines with pros like Effective at blocking automated threats, Easy setup with no code changes required, Detailed analytics on blocked threats, Flexible pricing for different needs, Good customer support.

Feature	Escalated	DataDome
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Security & Privacy

Product Overview

Escalated

Description: Escalated is a customer service software that allows companies to track, organize, and manage customer support tickets in one place. It provides features like ticket assignment, SLAs, canned responses, and custom rules to automate repetitive tasks.

DataDome

Description: DataDome is a cloud-based web application firewall (WAF) and DDoS protection service designed to protect websites and APIs from automated threats like bots, scripts, and scrapers. It uses machine learning to detect and block malicious traffic in real-time without human intervention.

Key Features Comparison

Escalated Features

• Ticket management
• Ticket assignment
• SLA tracking
• Canned responses
• Custom automation rules
• Reporting and analytics

DataDome Features

• Real-time bot detection using machine learning
• Blocking of malicious bots and scrapers
• Protection against DDoS attacks
• JavaScript challenge to distinguish humans from bots
• Custom rules to block or allow traffic
• APIs to integrate with your stack
• Global CDN to absorb volumetric attacks
• Web dashboard and mobile app

Pros & Cons Analysis

Escalated

Pros

• Centralizes customer support in one place
• Automates repetitive tasks
• Provides visibility into support operations
• Customizable to fit business needs

Cons

• Can be complex to set up for smaller businesses
• Pricing may be higher for smaller teams
• Limited integration options with other tools

DataDome

Pros

• Effective at blocking automated threats
• Easy setup with no code changes required
• Detailed analytics on blocked threats
• Flexible pricing for different needs
• Good customer support

Cons

• Can block some legitimate traffic
• Requires tuning rules to minimize false positives
• No on-premise deployment option
• Lacks advanced WAF features of competitors

Pricing Comparison

Escalated

• Subscription-Based

DataDome

• Freemium
• Subscription-Based