Escalated vs DataDome

Struggling to choose between Escalated and DataDome? Both products offer unique advantages, making it a tough decision.

Escalated is a Business & Commerce solution with tags like ticketing, automation, customer-support.

It boasts features such as Ticket management, Ticket assignment, SLA tracking, Canned responses, Custom automation rules, Reporting and analytics and pros including Centralizes customer support in one place, Automates repetitive tasks, Provides visibility into support operations, Customizable to fit business needs.

On the other hand, DataDome is a Security & Privacy product tagged with web-application-firewall, waf, ddos-protection, bot-protection, scraping-protection, api-protection, machine-learning.

Its standout features include Real-time bot detection using machine learning, Blocking of malicious bots and scrapers, Protection against DDoS attacks, JavaScript challenge to distinguish humans from bots, Custom rules to block or allow traffic, APIs to integrate with your stack, Global CDN to absorb volumetric attacks, Web dashboard and mobile app, and it shines with pros like Effective at blocking automated threats, Easy setup with no code changes required, Detailed analytics on blocked threats, Flexible pricing for different needs, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Escalated

Escalated

Escalated is a customer service software that allows companies to track, organize, and manage customer support tickets in one place. It provides features like ticket assignment, SLAs, canned responses, and custom rules to automate repetitive tasks.

Categories:
Business & Commerce Customer Service
ticketing automation customer-support

Escalated Features

  1. Ticket management
  2. Ticket assignment
  3. SLA tracking
  4. Canned responses
  5. Custom automation rules
  6. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Centralizes customer support in one place

Automates repetitive tasks

Provides visibility into support operations

Customizable to fit business needs

Cons

Can be complex to set up for smaller businesses

Pricing may be higher for smaller teams

Limited integration options with other tools

DataDome

DataDome

DataDome is a cloud-based web application firewall (WAF) and DDoS protection service designed to protect websites and APIs from automated threats like bots, scripts, and scrapers. It uses machine learning to detect and block malicious traffic in real-time without human intervention.

Categories:
Security & Privacy Web Application Security
web-application-firewall waf ddos-protection bot-protection scraping-protection api-protection machine-learning

DataDome Features

  1. Real-time bot detection using machine learning
  2. Blocking of malicious bots and scrapers
  3. Protection against DDoS attacks
  4. JavaScript challenge to distinguish humans from bots
  5. Custom rules to block or allow traffic
  6. APIs to integrate with your stack
  7. Global CDN to absorb volumetric attacks
  8. Web dashboard and mobile app

Pricing

  • Freemium
  • Subscription-Based

Pros

Effective at blocking automated threats

Easy setup with no code changes required

Detailed analytics on blocked threats

Flexible pricing for different needs

Good customer support

Cons

Can block some legitimate traffic

Requires tuning rules to minimize false positives

No on-premise deployment option

Lacks advanced WAF features of competitors