Escalated
Escalated is a customer service software that allows companies to track, organize, and manage customer support tickets in one place. It provides features like ticket assignment, SLAs, canned responses, and custom rules to automate repetitive tasks.
ticketing
automation
customer-support
Escalated: Customer Service Software
Track, organize, and manage customer support tickets with Escalated, a comprehensive customer service software offering features like ticket assignment, SLAs, canned responses, and custom rules for automation.
What is Escalated?
Escalated is a robust yet easy-to-use customer service management software designed for support teams of all sizes. It enables organizations to deliver quick, consistent, and personalized support across multiple channels like email, social media, chat, and phone.
With Escalated, support teams can efficiently track and organize customer inquiries with customized ticket fields and rules that automate repetitive workflows. Teams can collaborate on open tickets, monitor SLAs, identify trends with reporting, and tap into a knowledge base of reusable responses to provide reliable support.
Key features of Escalated include:
- Multiple ticket channels: Email, social media, live chat, and call support
- Ticket management: Custom fields and status, assignment, commenting, and collaboration
- SLAs and reporting for performance monitoring
- Knowledge base and macros for reusable content
- Customer portal for self-service options
- Integration with popular business apps
- Automation rules to streamline ticket handling
Escalated Features
Features
- Ticket management
- Ticket assignment
- SLA tracking
- Canned responses
- Custom automation rules
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Centralizes customer support in one place
Automates repetitive tasks
Provides visibility into support operations
Customizable to fit business needs
Cons
Can be complex to set up for smaller businesses
Pricing may be higher for smaller teams
Limited integration options with other tools
Official Links
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