EVA ICS vs SURE Universal

EVA ICS — EVA ICS is an open-source incident management system designed for enterprises. It helps organize, track, and manage incidents and problems using custom workflows. Useful for IT teams and security oper

SURE Universal — SURE Universal is an open-source software application that allows users to conduct surveys and questionnaires. It features a user-friendly drag-and-drop interface for building forms, the ability to de

EVA ICS offers Incident management, Problem management, Change management, Service request management, Knowledge base, while SURE Universal provides Drag-and-drop form builder, Multi-platform survey deployment (web, email, mobile apps), Skip logic and branching questions, Data validation and consistency checks, Customizable themes.

EVA ICS stands out for Open source and free, Highly customizable, Good for ITSM and security teams; SURE Universal is known for Free and open source, Intuitive and easy to use interface, Powerful and flexible form building capabilities.

Feature	EVA ICS	SURE Universal
Overall Score	N/A	N/A
Primary Category	Network & Admin	Office & Productivity
Pricing	Open Source	Open Source

Product Overview

EVA ICS

Description: EVA ICS is an open-source incident management system designed for enterprises. It helps organize, track, and manage incidents and problems using custom workflows. Useful for IT teams and security operations.

SURE Universal

Description: SURE Universal is an open-source software application that allows users to conduct surveys and questionnaires. It features a user-friendly drag-and-drop interface for building forms, the ability to deploy surveys on multiple platforms, and robust data collection and analysis tools.

Key Features Comparison

EVA ICS Features

• Incident management
• Problem management
• Change management
• Service request management
• Knowledge base
• Dashboards and reporting
• SLA tracking
• Custom workflows
• REST API

SURE Universal Features

• Drag-and-drop form builder
• Multi-platform survey deployment (web, email, mobile apps)
• Skip logic and branching questions
• Data validation and consistency checks
• Customizable themes
• Data analysis and reporting tools
• Multi-language support
• User management and access controls
• REST API for integration

Pros & Cons Analysis

EVA ICS

Pros

• Open source and free
• Highly customizable
• Good for ITSM and security teams
• Active community support
• Integrates with many tools via API

Cons

• Steep learning curve
• Requires self-hosting and setup
• Limited native integrations
• Not as full-featured as paid options

SURE Universal

Pros

• Free and open source
• Intuitive and easy to use interface
• Powerful and flexible form building capabilities
• Robust data collection and analysis features
• Active development community

Cons

• Limited sample size for free version
• Less features than paid alternatives
• Requires some technical skill to install and configure

Pricing Comparison

EVA ICS

• Open Source

SURE Universal

• Open Source